Are you ready to take your career to the next level? Join us at TriVerity (a PSCU Company)! ESSENTIAL FUNCTIONS & RESPONSIBILITIES • Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account. • Utilize various skip tracing techniques and collection strategies to locate right parties • Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment. • Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts • Establish and maintain payment arrangements consistent with our established guidelines. • Dorm, close, and make recommendations on accounts in accordance with our established guidelines. • Make second voice calls as necessary to assist other collectors. • Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations. • Maintain thorough knowledge of FDCPA • Document accounts accurately and quickly • Perform other duties as assigned
PHYSICAL DEMANDS • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear • Specific vision abilities required by this job include close vision • Ability to occasionally lift/move up to 25 pounds Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.
SUPERVISORY RESPONSIBILITIES: None
POSITION SPECIFICATIONS Education: • High school education or GED equivalent Experience: • Minimum (1) year collections or sales experience preferred Knowledge, Skills, and Abilities • Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines • Demonstrated excellent analytical and quantitative skills • Ability to exercise discretion and good judgment in making decisions • Proficiency in word processing and spreadsheet computer software applications • Ability to maintain confidentiality of materials handled • Ability to be flexible and work under high pressure in a complex environment
Pay Equity TriVerity is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is: $31,800.00 to $42,400.00 *Note: The amount shown is based on full time annual salary and would be prorated based on role.
Benefits At TriVerity , everything we do recognizes the fact that our employees are our most important asset. That's why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen. Check out the comprehensive benefits TriVerity has to offer that further solidifies our reputation as a company that just gets it when it comes to balancing life's planned and unplanned events while equipping you with all the tools for growth.
TriVerity offers: Beautiful, state-of-the-art campuses Endless opportunities for advancement Competitive wages Generous paid time off and paid holidays
Our benefits package includes: Medical Dental and Vision Basic and Optional Life Insurance Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) Supplemental Insurance Legal Plan Pet Insurance Employee Assistance Program (EAP) Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Our corporate value statements represent the Company's commitment to providing the highest quality service to our credit union clients. By practicing these values, we continue to meet the challenge of being a leading delinquency management service provider in the credit union industry.
- Service Excellence - Exceeding expectations in every interaction.
- Passion - Boundless enthusiasm to be THE best.
- Leadership - Engaging, influencing, and inspiring others to accomplish our mission.
- Trust - Keeping the promises you make to others, and to yourself.
- Innovation - The relentless pursuit of better ways.
TriVerity is a drug-free workplace To learn more about us and what it's like to work at TriVerity, visit us at www.TriVerity.com TriVerity is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law. TriVerity is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following EEO is the Law Poster and the EEO is the Law Poster Supplement. TriVerity will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. As an ongoing commitment to reasonably accommodate individuals with disabilities, TriVerity has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button.