Position : Collection Specialist – Entry Level
Location : San Antonio, TX
Duration : 12 Months
Total Hours/week : 40.00
Client: Medical Device Company
Job Category: Accounting/Finance
Level Of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Job Description:
Position Reports to (Title): Customer Financial Service Team Lead
Broad Scope and Purpose of Position:
- Sr. Collection Specialist is responsible for increasing cash flow by ensuring customers are paying within terms and recovering overdue payments on customer accounts.
Impact on Results:
Degree Of Accountability:
- Sr. Collection Specialists are responsible for the overall monitoring of the AR, ensuring customers are paying within terms, identifying overdue payments and escalating customer accounts that pose a financial risk to client.
Financial Impact:
- High
- Responsible for the oversight and collections of on average $31M dollars across 42 active accounts.
- Quality Impact: High – Significant level of customer facing activities
Scope of Responsibility
Primary Duties / Responsibilities
- To monitor the collection portfolio to ensure customers are paying within credit terms and to identify overdue payments
- Report account receivable status by updating accurate records and documenting collection activity/efforts
- Monitor collection portfolio and identify underlying issues that may be causing customers to pay invoices outside of terms, and escalate them through the appropriate channels.
- Interact with external customers, business controllers, Channel Management, sales force, customer service and related transactional groups in order to assist with resolution of outstanding billing issues
Sphere of Influence
- Supervision received: Minimal
- Supervision exercised: Moderate
- Example of Team Membership: IDN account team, Six Sigma/Lean, Cross Functional projects
- Examples of Internal Contacts: Claims, Rebates, Customer Service, Tax, Contracts, MDO, Sales Team, Collections Team, Cash Application Team
- Examples of External Contacts: Distributors, Hospitals, Labs, Medical Centers, Universities, Government customers
Required Skills and Knowledge:
Preferred:
- Direct experience with JDE
- Strong Microsoft excel skills
- Experience working in a shared service center
- 1+ yrs in commercial collections
- Bachelor's Degree in Finance / Accounting / Economics
Required:
- Strong analytical/problem solving skills
- Solid Communication and interpersonal skills
- Superior customer service skills
- Working knowledge of Microsoft Office
- Knowledge of billing procedures and collection techniques
- High School Degree or Equivalent.
Skills:
Other relevant information:
- Must have the ability to work independently and in a team environment, multitask, set own priorities, and adapt to a changing environment.