DescriptionSummary FHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers comprehensive training, opportunities for career advancement, a collaborative working environment, and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards. FHC offers paid holidays, sick time, and competitive vacation time. *New Employee Sign-On Bonus up to $750 Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
- Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
- Record accurate and detailed notes, update account status and borrowers' information.
- Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
- Adhere to consumer protection laws and FHC's standard practices and policies.
Work Environment:
- Federal and State contractor (Office role)
- Call/Contact Center.
WFH Requirements:
- Role does not support remote work. This role might support occasional or permanent remote or hybrid work in some circumstances.
- High-speed home internet Service (25MBPS required)
Position RequirementsCompetencies:
- Must possess excellent verbal negotiation, customer service and communication skills.
- Well organized, results driven, and able to work in a high volume and fast-paced office environment.
- Ability to resolve challenging situations calmly and professionally.
- Excellent time management.
- Applicants may be required to pass a background check.
- Ability to work required full time schedule;durring the hours of 8am-6pm EST.
- Attendance and punctuality are a must. Reliable transportation is required.
Preferred Experience, Education & Experience:
- Experience in Debt Collection Recoveries for Banks, Commercial, Taxes, Municipals, School Tuitions, and Cash Collections, Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required.
- Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
- High school diploma or equivalent.
- Security clearance requirements
- Will be required to pass Federal background screening and/or state level criminal background screening.
Physical/Mental Demands:
- Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee could occasionally be required to or stand at their PC for the entirety of their shift. Specific vision abilities required by this job include close vision and the ability to adjust focus. Abilities to stare at computer during the entirety of their shift.
- Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
If you want to view the Know Your Rights poster, please choose your language: English Spanish If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish Full-Time/Part-Time Full-Time EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. If you need accommodation as part of the employment process, please contact Human Resources at ...@fhcann.com. Division Corporate Exempt/Non-Exempt Non-Exempt Location FHC - North Andover Category Credit and Collection Shift Days Position Collection Specialist Req Number CRE-24-00002 Open Date 9/10/2024 This position is currently accepting applications.