Collections Agent
: Job Details :

Company Overview

Lotane & Associates (LA) is a debt collection and subrogation law firm located in Cocoa, FL. Lotane & Associates have been practicing in Brevard County for over 45 years and serves companies throughout the states of Florida and Georgia. Our collections lawyers and staff are dedicated solely to pursuing efficient recovery of bad debts for our clients.

Position Overview

We are seeking a motivated Bilingual Collections Agent to join our Collections team at Lotane & Associates.

As a Bilingual Collections Agent, you will play a crucial role in helping our clients recover outstanding debts. You will be responsible for contacting Spanish and/or English debtors via phone and negotiating the repayment of outstanding balances.

This role requires excellent communication and interpersonal skills, you will resolve delinquent accounts and ensure we recover for our clients compliantly and consistently.

Responsibilities

· Utilize a dialer system to contact debtors and initiate conversations regarding overdue payments

· Negotiate and establish payment plans based on debtors' financial situations

· Provide accurate and updated information on outstanding debts and payment options

· Maintain a professional demeanor, adhere to ethical standards, and ensure compliance with relevant laws and regulations

· Handle debtor questions, concerns, and disputes with empathy and assertiveness

· Update debtor account information and payment arrangements in the database accurately

· Follow-up with debtors to ensure timely payments and resolve any outstanding issues

· Collaborate with internal teams to optimize debt recovery efforts and achieve collection targets

· Process credit card and/or ACH requests accurately

· Gather and asses financial situations to provide the most appropriate payment plan options

· Represent our clients professionally and ask for recovery of losses and debt

· Execute basic skip-tracing tasks

· Perform other duties as assigned

Requirements

· High school diploma or equivalent, required

· Additional certification in debt collection or a related field is a plus

· Bilingual in English and Spanish with ability to read and write in either language

· Knowledge of FDCPA standards, HIPAA and state laws is a plus

· At least one (1) year of call center / collections experience

· Proven experience as a debt collector or in a call center environment

· Strong negotiation and problem-solving skills

· Excellent verbal and written communication skills

· Ability to handle difficult and challenging conversations with debtors

· Familiarity with relevant laws and regulations in debt collection

· Proficiency in using dialer systems and CRM software

· Strong attention to detail and organizational skills

· Ability to work independently and as part of a team

Work Environment

This position is a full-time in-house position working Monday through Friday, 8a-5pm or 9a-6pm at our firm in Cocoa, FL. The work environment is fun, friendly and positive with a diverse pool of employees. This is not a remote position.

Compensation Overview

This is an hourly, non-exempt position. Pay is on a bi-weekly cycle. Compensation is based on experience.