Collections Analyst I
: Job Details :

DO NOT EXCEED 27.20/HR(MSP FEE DEDUCTED)CONFIRMED QUESTIONS:Project Code (Please provide if applicable): N/APlease confirm if you have edited/modified the job template rate card within Fieldglass NoHave you found a worker for this requisition? NoHave you worked with a supplier on this requisition? NoDo you have COUPA access? YesWould you like a supplier call?: NoWill you schedule your own interviews in Fieldglass or would you like to opt-in for StaffUp support with scheduling?: Opt-In/STAFFUP SUPPORTAside from the job description, can you provide an overview of what a day for this contractor will look like? Contacting customers regarding their past due balances and resolving their issues.Please rank your preferred top skill sets:Must have skills: Communication skillsTeachable skills: Able to learn our systemsOptional skills: Previous Collections &/or Customer service4. How quickly are you looking to interview/hire? - Immediately5. I understand this is approximately a 11/15/2024 to 07/31/2025 contract. Any possibility of extension or going perm? - TBD6. This role is located in Indiana - Indianapolis.Can this position be fully remote? - NoDoes this worker need to by any hubs?If the role requires the worker to be onsite?- 3 Days at the Downtown Tower 111 Monument Cir, Indianapolis, IN 462047. Any specific time zones this candidate will need to work to accommodate? - EST and PT8. How many interview rounds and will there be any assessments? - 29. Any other critical details to note for our suppliers?- No__________________Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay;Facilitate customer payment by providing necessary documentation to customer;Resolves customer billing disputes working with other Sales Operations personnel and Sales.;Escalates problem collection accounts to Credit and Sales management;Works with credit analyst on financial distress accounts;Negotiates payment plans for financial distress accounts;Recommends accounts for suspension after proper collection activity;Participates on process improvement projects as assigned;Provides reports on assigned portfolio as requested to credit management;Ensures compliance with all company policies;Provides training as requested.SKILLS:Collections experience in a high growth environment;Good customer relationship skills to manage a variety of customer iterations;Demonstrated initiative;Ability to work independently;Demonstrated participation in process improvement initiatives and/or project management experience;Excellent communication (written and verbal) skills;Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines;Thrives in a team environment;Able to use Microsoft suite of tools effectively.