Collections Analyst I
: Job Details :

Job Title: Collections Analyst I

Location: Indianapolis, IN 46204 (Hybrid- 3 days/ week in office)

Duration: 8-months (possible extension)

Typical Day- Contacting customers regarding their past due balances and resolving their issues.

Must have skills- Communication skills

Optional skills- Previous Collections &/or Customer service

Teachable skills- Able to learn our systems

Role Description

* Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay;

* Facilitate customer payment by providing necessary documentation to customer;

* Resolves customer billing disputes working with other Sales Operations personnel and Sales.;

* Escalates problem collection accounts to Credit and Sales management;

* Works with credit analyst on financial distress accounts;

* Negotiates payment plans for financial distress accounts;

* Recommends accounts for suspension after proper collection activity;

* Participates on process improvement projects as assigned;

* Provides reports on assigned portfolio as requested to credit management;

* Ensures compliance with all company policies;

* Provides training as requested.

Skills

* Collections experience in a high growth environment;

* Good customer relationship skills to manage a variety of customer iterations;

* Demonstrated initiative;

* Ability to work independently;

* Demonstrated participation in process improvement initiatives and/or project management experience;

* Excellent communication (written and verbal) skills;

* Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines;

* Thrives in a team environment;

* Able to use Microsoft suite of tools effectively.

Pay Range: $12- $16

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.