Description:SUMMARYUnder the supervision by the Credit and Collections Supervisor/Manager a Collector ensures that we are always represented in a professional and courteous manner.Customer and service are always capitalized and we have a commitment to success to not only our customers but also our partners and our peers.A collector is responsible for calling customers and collecting on past due invoices.They are held accountable to research and reconcile any open issues with regards to the following:credits, unapplied cash, misapplied cash, disputes, etc.REQUIREMENTS AND RESPONSIBILITIES•Contact customer for past due balance, thoroughly documenting pertinent information•Communicate with field personnel regarding past due invoices and disputes•Research and reconcile all open issues (credits, unapplied cash, misapplied cash, disputes)•Mail or Fax correspondence (letters and statements)•Communicate account changes/updates with the corresponding department•Place/release customer account holds•Work with collection agency assigning accounts and responding to inquiries•Provide management status of past due accounts•Position requires the ability to work in a very structured environment with a diverse workforce•Other essential duties as may be assigned by the supervisorCOMPETENCIESTo perform this job successfully, the Collector must be comfortable working with JD Edwards.The requirements listed below are representative of the knowledge, skill, and/or ability required.•Research abilities reviewing customer accounts, identify and resolve matters•Excellent oral and written communication skills•Knowledge of Microsoft Based Systems to include but not limited to Word, Excel, and Outlook•Demonstrated ability to make quick and accurate decisions•Strong interpersonal skills in order to effectively communicate with customers, vendors, employees, and upper management•Ability to manage multiple tasks with changing priorities•The capacity to work under pressure and the adaptability to work in an ever-changing environmentMINIMUM REQUIREMENTS•1+ years of Accounts Receivable experience Mid-Sized Company•1+ years of prior Collections experience preferably business to business•Comfortable with Microsoft Excel - formulas, VLOOKUP, Pivot Tables, etc.•High school diploma or it's equivalent•Capability to type 35 WPM, and the ability to be on the phone 90% of the workdaySkills:Collection, Accounts receivable, microsoft excel, Outbound calls, Pivot table, Debt collection, jd edwardsTop Skills Details:Collection,Accounts receivable,microsoft excelAdditional Skills & Qualifications:- Comfortable making outbound calls and taking inbound calls- Excellent customer service and communication skills- Ability to succeed in a fast-paced work environmentExperience Level:Intermediate Level
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & InclusionAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com for other accommodation options.