About Us: SkyPoint Federal Credit Union is a community-based financial institution, located in Montgomery County, Maryland, SkyPoint serves our members in the greater Washington D.C. metro region with a wide array of financial services, supported by technology, and offers great value, affordable fees, and rates through our member-owned structure. The only designated Community Development Financial Institution (CDFI) credit union in Montgomery County, SkyPoint helps our members and the community gain access to the financial services needed to prosper. Through our inclusive, expert, and compassionate team, we focus on removing banking complexities, and building empowering relationships with our members to help them achieve their financial goals with simple and accessible banking solutions. Role Overview: The Collections Clerk performs collection activities on all delinquent loans. Perform a variety of administrative/clerical support functions to assist in the timely and efficient performance of collection activities. Coordinate activities of third-party vendors used in the collection process. Responds to questions and/or provides information upon request from members (internal and external). Responsibilities:
- Sends communication to account holders regarding delinquent payments.
- Follows established guidelines to review and update account status.
- Maintains log of payment promises and pertinent account details; schedules follow-up communication with account holder.
- Imaging Documents
- Performs other related duties, as required.
- Assist with administrative tasks relating to Collection.
- Perform other collection and administrative duties as assigned by the Collection Manager.
Qualifications:
- High school diploma or equivalent (GED) education required.
- 1-2 years of related experience in accounts receivable preferred.
- Strong phone, written and verbal communication skills including active listening.
- Must possess organizational, analytical and problem-solving skills and the ability to manage multiple requests simultaneously and produce desired outcomes.
- PC proficient, including Microsoft Office (Word, Excel, Outlook, Teams)
- Ability to work in a financial institution branch environment and utilize standard office equipment.
Physical Requirements:
- Must be able to lift 25 pounds at times
- Standing/Walking/Bending/Stooping
- Must be able to access and navigate all areas of the facility
- Prolonged periods of sitting at a desk and working on a computer
Hours: SkyPoint FCU is open M-F 9am-5pm Working Hours: Monday-Friday 8:45am-5:15pm Holidays: Eleven (11) paid per year Leave: You will earn Paid Time Off and Personal, Sick and disability leave. Annual leave is accrued at 4.6 hours per pay period (15 days per year). Two personal days are earned per year. Sick leave is accrued at 4.62 hours per pay period with a maximum accrual per year of 120 hours.