Schedule: Monday - Friday 10:15am - 7:00pmOur Mission is to help Members grow financially.Our Vision is to be Members' First Choice for all Financial Services. We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us. Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day. Submit your application to us today and let us be the First Choice for your new career journey! ABOUT US: Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 264,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards. PAY: Starting Range is $18.50 - $20.50, depending on work experience BENEFITS:
- Employer-paid health and dental insurance monthly premiums
- Accrual of paid PTO Leave
- Employer-matched 401k, 50% match up to 6% of employee contributions
- Employer-paid Group Life Insurance and Long-Term Disability benefits
- Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
- Paid Holidays and Paid Training
- Potential pay increases through additional training opportunities
- Opportunity to earn incentive pay
The ability to help serve your local community through our mindset of People Helping People! PRIMARY RESPONSIBILITIES: Monitor payments for late and/or delinquency status. Follow up on delinquent and overdue accounts by receiving and initiating phone calls and/or letters. Collect on multiple delinquent accounts and communicate a sense of urgency to the debtor to pay the delinquent loan up to date. Order appropriate collection letters according to department guidelines. Understand and appropriately apply the Fair Debt Collection Practice Act in all account communication. Recommend accounts for extensions and workout/consolidation loans and assist with negotiation and presentations for approval. Perform basic skip tracing techniques. Maintain an understanding of Credit Union utilized systems including but not limited to collection payment, payment and insurance vendor systems. Follow all Credit Union policies, procedures and regulations. Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance). Maintain regular and predictable attendance. Work cooperatively with others. All other duties as assigned. QUALIFICATIONS:Education/Certification: High school graduate or general education degree. Required Knowledge: Knowledge, skills and ability to execute the position requirements in a satisfactory manner. Experience Required: Minimum of one year collection or credit union experience required. Experience collecting on multiple loan products strongly preferred. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)