Collections Representative
: Job Details :

Required Skills & Experience:

• 3+ years of Accounts Receivable, Corporate Billing, Collections, or Accounts Payable in a Business-to-Business role
• Proficient in Excel

Nice to Have Skills & Experience:

• SAP experience
• Construction collections industry experience

Job Description

These individuals will be responsible for overseeing and managing a given portfolio ranging from 300-900 clients. These clients are strictly in the business/corporate realm and will be dealing with various departments as said client to ensure utmost client satisfaction as well resolved payment for their organization. The primary focus of this position is to handle/collect on customers past due accounts that carry a balance of at least $10,000. This individual may be responsible for high profile or classified accounts and need to have the ability to navigate conversations with a professional, problem-solving demeanor.

Additionally, you will be responsible for collaborating with various internal teams, peers, and management to ensure the portfolio expectation is hit on collecting. Responsibilities include but are not limited to

• Replying to customers with a sense of urgency
• Escalating situations to the appropriate party or department when needed
• May serve as an escalation point of contact for representatives
• Able to multitask through various client inquiries, billing issues, ad hoc requests, purchase orders, etc.
• Be resourceful and take in information through various scenarios to apply to different clients/accounts
• Scheduling follow up meetings with customers in their given portfolio

Compensation:

$20/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.