Collections representative
: Job Details :

Are you passionate about helping others navigate financial challenges while showcasing your problem-solving and communication skills? As a Collections Representative, you'll play a vital role in supporting members by delivering personalized solutions and fostering financial stability. Randstad is hiring several representatives to work on-site in Phoenix with one of the leading providers of insurance, investing and banking solutions to members of the U.S. military, veterans and their families. APPLY TODAY!salary: $21.5 - $21.51 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: AssociateResponsibilitiesWhat you'll be doing:

• Service both inbound and outbound phone calls across all product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
• Perform individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
• Negotiate mutually satisfactory payment arrangements within defined guidelines.
• Complete required account verification and account maintenance.
• Document all pertinent customer contact information and update collection attempts/call results into the appropriate database.

What you'll have:

• Associate or Bachelor Degree
• 2+ years of combined customer contact, sales, or collections experience in the financial services industry.
• strong verbal and written communication skills.
• Computer experience required, utilizing multiple computer applications in a Windows-based environment.

What you'll get:

• Company culture that takes pride in our diverse workforce
• Organization with 100 years of experience serving the military community
• Supportive management invested in your success

The essential functions of this role include:

working in a smoke free environment

Skills

Call Center

Banking Operations

Dispute Resolution

Deposits

Compliance

Credit Collections

Consumer Collections

Credit & Collections

Commercial Collections

Collections

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.