Location: Phoenix,AZ, USA
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ?exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables.
WHAT YOU'LL BE DOING:
* Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
* Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
* Counsel customers to assist in finding funds to bring account current
* Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner
* Respond to all inquiries, redirecting when necessary
* Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
* Manage to collection objectives using a high degree of professionalism and persuasiveness
* Make recommendation for next steps when accounts becomes un-performing or unresponsive
* Complete skip tracing when contact with customer ceases
* Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
* Work unapplied cash in search of payments
* This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Companys Strategies and promote our Mission, Vision and Values.
EDUCATION AND QUALIFICATIONS:
* College Degree or equivalent work experience
* Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience
* Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
* Excellent verbal and written communication skills
* High degree of professionalism
* Attention to detail
* Keen listening skills and ability to persuade others
* Ambitious, goal-orientated and self-motivate
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!