Red Coats Inc., the largest local commercial cleaning provider in the National Capital Region is looking to hire a Collections Specialist to work in our headquarters office located in Downtown Bethesda, MD. This is a *soft* customer-centric business collections position. The prospective candidate will be responsible for the efficient, effective, and timely collection of outstanding customer balance through professional and positive written and oral communication. If you are detail-oriented, responsible, and driven by the desire to succeed, this could be your new career. The salary for this position starts at $50k, depending on experience and education. Red Coats offer competitive compensation, and EXCELLENT BENEFITS, including comprehensive medical, dental, and Life Insurance, 401 (K) FREE PARKING - GENEROUS PAID LEAVE AND TUITION ASSISTANCE FOR CAREER ADVANCEMENT.
- Interact professionally with external customers on all collection issues, including making professional collection calls and/or correspondence in a fast-paced goal-oriented collections department.
- Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts.
- Provide customer service regarding collection issues such as processing customer refunds, reviewing account adjustments, and resolving client discrepancies, and short payments.
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write-off customer reconciliations.
- Provide excellent & considerate customer service to operations and customers.
- Accountable for reducing delinquency for assigned accounts.
- Create and maintain positive relationships with external customers to achieve timely payments and quick issue resolution.
- Enlist the efforts of sales or operations when necessary to accelerate the collection process.
- Prioritize and complete multiple collection efforts in a timely manner to maintain effective and cooperative working relationships with clients and operations dept.
- Generate, analyze, and present relevant and actionable information to management to accelerate the collection process
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- 1 - 3 years of Corporate Collections experience with similar customer portfolios preferred
- Strong communication and interpersonal skills, both internal and external to the organization
- Strong proficiency with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint required
- Strong analytical, communication, and customer service skills
- Superior organizational and prioritization skills with an ability to successfully balance multiple projects in a fast-paced environment.
- Knowledge of Billing, Collections, and Accounts Receivable is a plus
- Strong attention to detail, goal oriented
- Experience with Lawson a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- This position is Full-Time (currently in office Monday-Friday)