Location: Mechanicsburg,PA, USA
As our nationwide growth accelerates, our Accounting team at our Corporate HQ in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home by creating a culture of continuous improvement with our financial systems, processes, and guidelines.
As a Collections Specialist at West Shore Home, you will contribute to this mission by facilitating the collection of outstanding customer account balances. You will report directly to the Accounts Receivable Manager and work closely with our Customer Service, Scheduling and Consumer Finance teams.
What You'll Contribute
In this role, you can expect to:
* Clear credit notes/invoices against open customer invoices to resolve accounts that are paid in full
* Compile customer financial correspondence to rectify invoice issues and provide the customer any missing invoice copies
* Update customer accounts in CRM to ensure accurate reporting
* Contact customers regarding delinquent accounts
What It Takes to Succeed
At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring:
* Superior organization skills and a strong attention to detail
* Exceptional de-escalation and customer service techniques
* Prior experience in collections
We Invest in YOU
We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us, and we are proud to have earned Top Workplaces USA for Compensation & Benefits recognition.
We've got you covered with:
* Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
* 401K retirement plan with company match
* Paid holidays and paid time off (PTO)
* Continued training & leadership development opportunities
* Unlimited professional and personal growth potential
More to Know
* Schedule: Non-exempt role with standard hours Monday-Friday 8:00AM-4:30PM
* Location: Mechanicsburg, PA (On-Site)
Our Growth Story
What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 3,000+ employees across 21 states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal - becoming America's Most Admired Home Remodeling Brand.
We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.