Frost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in seventeen markets, is currently seeking a full-time Collections Specialist to join our firm. Job Responsibilities Include:
- Analyzing accounts receivable on a client and matter level, working closely with Billing Attorneys, reaching out to Client contacts to ensure timely payments of outstanding invoices, successfully resolving difficult-to-collect receivables and providing firm management with information and action plans regarding Client payment trends, risks and challenges.
- Making outbound collection calls in a professional manner while maintaining and improving customer relations.
- Resolving client-billing problems and rescuing accounts receivable delinquency, applying good customer service in a timely manner.
- Identifying issues attributing to account delinquency and discussing them with management.
- Reviewing and monitoring assigned accounts and all applicable collection reports.
- Handling various correspondence to clients to encourage payment of delinquent accounts, which include but are not limited to phone calls, mailing reminder statements, faxes and email correspondences on a monthly and as needed follow-up basis while maintaining a professional representation of the firm.
- Regularly communicating with attorneys regarding efforts and status of past due accounts. Working cooperatively and creatively with attorneys to collect past due accounts as effectively as possible.
- Building effective working relationships with Client Accounting/E-Billing and Accounts Receivable departments and team members; interacting closely with the Accounts Receivable team to ensure timely and accurate postings of client payments and resolution of same.
- Recording information about the financial status of clients and the status of efforts in the collection module.
Job Requirements:
- High School Diploma or equivalent.
- A minimum of 1 year of collections experience including interaction with a large customer base.
- Strong communication skills needed – both oral and written.
- Excellent problem solving and analytical skills are required.
- Ability to work independently and to adapt to a fast-changing environment.
- Proficiency in Microsoft Office including Excel, Word and Access.
- Knowledge of Aderant Software is needed.
- Must possess an understanding of math, finance and billing cycles.
- Must have attention to detail with an eye for accuracy.
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.