Ascendo Resources is actively seeking a Collections Specialist for an immediate, full-time, hybrid role. Our client, a international compliance consulting firm is located in Herndon, Virginia 20170. The Collections Specialist will be responsible for B2B collections, heavy reporting using pivot tables/vlookups, and possess strong critical-thinking and problem solving skills. Hours: Mon - Fri , 8am - 5pm (40 hour work week) (every thursday on-site ; rest of week WFH) Pay Rate: $26/hour - $31/hour Responsibilities:
- Communicates with clients to facilitate the collection of outstanding payments, ensuring prompt debt recovery. Tasks involve comprehending client payment procedures and vendor portals, furnishing requisite documentation, and acquiring remittance advice details for processed payments to support accurate cash application and audit support.
- Adheres to the collection process and escalation protocol for clients with delayed payments or unresponsiveness, incorporating legal demands, third-party agency involvement, and write-offs.
- Research unapplied payments.
- Ensures precise record-keeping of collection activities and client engagements, while actively participating in updating the monthly reports for your portfolio.
- Collaborates with the billing and accounting teams to resolve customer inquiries on payment-related issues.
- Delivers superior customer service by promptly addressing client inquiries and concerns regarding outstanding balances and payment options, while fostering positive and professional relationships throughout the collection process.
- Assists in customer refunds when necessary, involving research and effective customer communication.
- Assisting with credit requests as needed and requesting cleardowns to maintain accurate client accounts.
- Maintain accurate client records.
- Assigned portfolios/customers vary in volume but on average around 1100-1200 line items.
- Experience required: 3+ years in B2B collections, handling escalations, proactive follow-ups, and managing approximately $2 million in monthly collections.
- Standard expectation of 25 touches per day. Majority of day will be spent in excel for reporting, reviewing aging reports, tons of follow-up, and executing collections reducing customer accounts
Qualifications:
- 3+ years of B2B collections experience
- Proficiency with pivot tables and vlookups
- BA degree in accounting or related field
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law. Contact information Josh Canabal