Summary Operating Title Collections Specialist Long Classification Title Senior Business Services Assistant Campus Location Keene Department KSC Student Accounts Summary of Position Keene State College invites applications for a Collections Specialist to provide payment options and problem resolution to students/borrower in compliance with federal/state regulations and institutional policies and procedures in an attempt to collect balances from delinquent student accounts. This is a year-round, 37.5-hour week position, hybrid opportunity available, but must be able to commute to Keene as needed. Acceptable minimum level of education HS or equivalent Acceptable minimum years of experience 2 years Additional Job Information Applicants should be prepared to upload the following documents when applying online:
- Letter of application
- Resume
- Contact information for references
Application Deadline: Review of applications to begin immediately and will continue until the position is filled or otherwise closed at the College's discretion.Posting Number PS4866FY25 Other minimum qualifications
- 2 years of successful collections experience
- Knowledge of federal regulations concerning collections and financial aid
- Proven communication and problem-solving skills
- Strong negotiation skills
- Exceptional interpersonal and customer service skills
- Detail oriented
- Proven organizational, analytical and time management skills
- Ability to manage multiple priorities and tasks
- Ability to work independently, as well as, collaboratively to solve problems
- Proficient in Microsoft Suite applications
Additional Preferred Qualifications
- Collection experience in a higher education environment
- Experience with Colleague
- Additionally, the College has identified desirable qualifications that support our commitment to creating and maintaining a diverse campus community including theability to speak a second language or to bring a multicultural perspective to the campus.
Salary Information Salary is commensurate with experience, complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. This position falls within the Keene State College Administrative Staff Association ( KSCASA ).Quicklink for Posting Percent Time Information (FTE) .94 Grade 11 EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.Institution Information Keene State College is located in the scenic Monadnock region of Southwest New Hampshire, and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events,and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, pleasevisit: or Posting Details Posting Date 09/18/2024 Open Until Filled Yes Closing DatePosting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Hourly Staff (Non-Exempt) Appointment Type Regular If TERM position provide projected end dateEquipment/InstrumentsDrivers License and Physical Requirements. Please check all items that apply. None applicable
Duties / Responsibilities Job Duties Duty/Responsibility
- Analyze and attempt to resolve complex financial problems for students/borrower and provide financial counseling
- Review and institute collection procedures on accounts, including making contacts and conducting research to resolve account issues
- Coordinate collection of assigned loan program(s) i.e. Keene Tuition loan
- Counsel and assist students/borrowers with repayment options of past due overdue accounts
- Oversee outsourcing accounts to collection agencies and maintaining records as required
- Assure compliance with Federal regulations for assigned loan program(s); manage and verify student/borrower exit counseling in compliance with Federal regulations; assist with the audit of loan program
- Manage use of outside collections agencies and evaluate their performance
- Maintain records and reports as required
- Review, update, make recommendations for improvement in departmental policies and procedures
- Provide courteous, accurate, efficient customer service, in person, via telephone and via email. Respond to all inquiries using all forms of communication
- Process financial transactions, which may be varied internal and/or external funding sources. Utilize computerized financial accounting system, relevant financial transactions, procedures and general account, business practices and procedures, assuring adherence to standards
- Maintain confidentiality in communicating sensitive information and confidential matters
- Adhere to and enforce all Federal, USNH , KSC and Student Accounts policies.
- Perform other related duties as assigned.
Supplemental Questions Required fields are indicated with an asterisk (*).
* Have you ever been employed by any University System of New Hampshire campus? If yes, which location(s): (Open Ended Question) * Indicate your highest level of education. - GED
- High School Diploma
- Technical School
- Associate
- Bachelor's
- Master's
- Ph.D.
- J.D.
- M.D.
- Other (Please Specify)
If you chose Other regarding level of education, please specify here: (Open Ended Question) * How many years of experience do you have in relation to the minimum qualifications of this posting? - None
- 1-2
- 3-5
- 6-10
- 10-15
- 15+
* Do you now or will you in the future require sponsorship to work in the United States? Documents Needed to Apply Required Documents Cover Letter Resume/Vita Optional Documents (3) Professional References Contact Info