Imagine working for a company with a mission you can truly believe in, a playful and energetic culture, a talented team of coworkers, and a bright future! Melissa & Doug, the toy company committed to nurturing childhood wonder, is looking for a Collections Specialist. In this role, you'll be an essential part of our mission to inspire creativity and imagination in children throughout the world with thoughtfully designed toys that spark free play.ROLE OVERVIEWAs a Collections Specialist, you will be responsible for collecting outstanding debts owed to the company, as well as reconciling and timely management of customer deductions for the organization's key accounts, including Amazon. You should be able to review and audit deductions to determine their validity and seek repayment or issue credits to the customer as necessary. This position will work with the Melissa & Doug operations and logistics teams and interact with customers to clarify any deductions questions. The successful candidate should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.RESPONSIBILITIES:
- Develop and maintain a tracking system of late payments and deductions in adherence with the collections strategy and work directly with customers to dispute invalid claims and collect on past due items
- Collaborate with internal partners to identify root causes for non-payment and achieve solutions through to successful completion.
- Negotiate repayment and financial plans as needed
- Assess credit worthiness based on a credit investigation and financial analysis of new customer credit applications
- Make recommendations to decrease or revoke customer credit limits based on financial information and payment history
- Effectively communicate internal issues impacting collections process with management and key stakeholders
- Participate in order-to-cash technology enhancement projects
QUALIFICATIONS:
- Bachelor's degree in finance, business, or related field preferred
- 6-8 years of previous experience as a collector, with a focus on resolving open deductions
- Large retail customer experience (e.g., Amazon, Target, etc.) preferred
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of ERP systems other financial software
- Demonstrated evidence of improving the collection process
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated and self-directed; able to work without supervision
- Excellent verbal and written communication skills
- Able to create trust and build relationships
- Able to analyze problems and strategize for better solutions
OUR STORYCofounders Melissa and Doug began working out of a garage in 1988 making toys that ignite imagination and wonder. While the company has grown to include thousands of products and more than 500 employees, it still has the heart of a start-up! Today, Melissa & Doug is known as the #1 preschool brand for wooden toys and our toys are distributed in more than 100 countries and enjoyed by more than 60 million families. We are approaching $1 billion at retail annually yet the quality of every toy, the experience of every child, and the trust of every parent remains at the center of everything we do. To learn even more about our mission, history and Power of Play alliance with the American Academy of Pediatrics, go to MelissaAndDoug.comMelissa & Doug proudly goes beyond being an equal opportunity employer, we work hard to sustain and enhance the natural and organic inclusivity that is fostered every day, by every associate. We don't do this because anyone tells us this is important, we do it because we genuinely want every person who comes to work here to be treated with respect and dignity and to be comfortable being their most authentic, genuine selves.We hire for character, kindness, humanity, and experience . . . therefore, all qualified applicants will receive consideration for employment without regard to race; religion; age; sex; national origin; color; ancestry; physical, mental, or learning disability; sexual orientation; transgender status; gender identity and expression; veteran or military status; along with any and all other legally protected characteristics. In that light, we will provide reasonable accommodations consistent with applicable law as it relates to disability and religious beliefs/practices.