WHY Pro-Driven Brands ? BECAUSE WE ARE THE PRO'S CHOICE! You will find our market leading products and brands on trucks and job sites all over the world. Focusing on end users' needs drives our success. Our entire product development processfrom research to engineering to manufacturing to commercializationcreates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across America and the world, Pro-Driven brands are most preferred.
Position is responsible for the timely collection of open Accounts Receivable. Working with accounting, customer care, and sales functions to settle disputed items promptly for customers and improve cash flow.
- Prepare and analyze accounts receivable aging reports to identify past due accounts and prioritize collection efforts.
- Maintain up-to-date customer records with accurate billing and contact information.
- Monitor customer invoicing and send needed invoices, credit memos, statements, and payment reminders
- Follow up and communicate with customers regarding outstanding invoices and payment discrepancies via telephone, email, and mail.
- Monitor Credit Hold table and assist Credit Analyst with credit limit reviews.
- Provide exceptional customer service by promptly responding to internal and external customer inquires and resolving any issues related to accounts receivable.
- Assist our Cash Application team by providing the necessary documentation to support cash posting.
- Reconcile customer accounts to ensure accuracy and prompt payment.
- In coordination with credit manager develop and maintain performance metrics and review progress and resolution of issues on a regular basis.
- Prepare refund requests and provide resolution of un-applied cash left on the account to our Cash Ap team.
- Ensures that policies and procedures affecting the credit and collection process are followed.
- Process Improvement: Identify opportunities to streamline collections, enhance efficiency, and reduce past dues.
- Work with customer portals to resolve deduction/collection issues within the required time frames.
- Cross-functional Collaboration: Collaborate with other departments, such as Supply Chain, Sales, Customer Service, and IT to address customer issues, resolve disputes, and improve cash flow processes.
- Work with our Third Party, Billtrust, in resolving any issues with Customer invoices, statements, and credits.
- Assist AR Credit and Collection Supervisor with yearly audit. Pulling documentation and reports as needed.
- Other duties as assigned.
- Associates degree in finance/accounting related field or 3+ years of recent Credit and Collection Experience.
- Must have recent experience in Collections.
- Ability to communicate professionally and clearly with internal and external customers.
- Excel, JDE, Microsoft, Sales Force, and Power BI experience preferred.
- Collection Policy knowledge.
- Willingness to learn new things and open to changes.
- Must be willing to accept new job responsibilities as the need arises.
- HYBRID with 2 Required in office days per month at this time.
Pro-Driven Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Pro-Driven Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to Pro-Driven Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. Pro-Driven Brands will not tolerate discrimination or harassment of any kind based on these characteristics.
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