Location: Solon,OH, USA
Be the Heart of Our Team - Join The Third Estimate as a Collections Specialist!
Are you ready to be the go-to person for ensuring smooth communication, organized collections, and stellar customer satisfaction? At The Third Estimate, we're not just a home improvement company-we're a family dedicated to transforming homes and making a difference in our community. Since 1996, we've been building a reputation for quality, and now, we want YOU to help us keep the momentum going!
If you're a skilled communicator, master organizer, and enjoy building relationships while driving results, this role is tailor-made for you.
Why Choose The Third Estimate?
* Your Work Matters:
* Play a vital role in our collections process, directly impacting cash flow and project success. You'll help keep our operations running smoothly while strengthening customer relationships.
* Team-Oriented Culture:
* Join a supportive, collaborative environment where your voice is heard, your ideas matter, and every win is celebrated.
* Grow Your Career:
* We're committed to helping you succeed. With mentorship, training, and opportunities to take on new challenges, you'll have room to grow and thrive.
What You'll Do:
* Customer Connection Expert:
* Be the friendly, professional voice our customers trust for payment reminders, options, and follow-ups. You'll turn collections into a positive, seamless experience.
* Collections Rockstar:
* Manage collections for retail and insurance clients with precision, ensuring timely payments and resolving issues with ease.
* CRM Pro:
* Use our CRM system (Salesforce) to keep accounts, payments, and communications organized and accessible.
* Problem Solver:
* Handle payment-related challenges with creativity and efficiency, ensuring smooth resolutions that keep clients happy.
* Record Keeper Extraordinaire:
* Maintain detailed, accurate records of all account activities to ensure nothing slips through the cracks.
What Makes You Perfect for This Role?
* Customer-Centered:
* You excel at building relationships and turning challenging conversations into positive outcomes.
* Detail-Oriented & Organized:
* You thrive on keeping things in order and ensuring every detail is accounted for.
* Tech-Savvy:
* You're comfortable with Microsoft Office, and Salesforce experience is a big plus!
* Problem-Solving Mindset:
* You see challenges as opportunities to improve processes and deliver great results.
* Dependable Team Player:
* Your team knows they can count on you to get the job done right.
Your Background:
* Experience:
* 2+ years in construction, claims, or collections is preferred, but if you've got the skills, we want to hear from you!
* Education:
* High School Diploma or GED required.
What You'll Get:
* Competitive pay and benefits, including:
* Health, dental, and vision and many more benefit options
* Paid time off and sick pay
* Referral program
* Opportunities for growth
Ready to Make a Difference?
This isn't just a job-it's your chance to make an impact, grow your career, and be part of a company that values you. Apply today to join The Third Estimate, where your success is our priority!