COLLECTIONS SPECIALIST SUMMARY:The Collections Specialist collaborates closely with customers to address payment concerns, negotiate repayment arrangements, and meticulously document collection interactions. Leveraging our unique first-party advantage, we prioritize empathy and solution-oriented approaches over aggressive sales tactics, ensuring positive outcomes for all parties involved. WHO WE ARE:PCI is one of the nation's leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.COLLECTIONS SPECIALIST RESPONSIBILITIES:
- Contacts customers with overdue accounts to discuss payment options and establish repayment plans.
- Maintains accurate and up-to-date records of all collection activities, communications, and payment agreements.
- Utilizes phone calls, emails, and written correspondence to communicate with customers regarding their outstanding balances.
- Builds and maintain positive relationship with customers while resolving payment discrepancies.
- Monitors the progress of overdue accounts, ensuring timely follow-up and escalations as needed.
COLLECTIONS SPECIALIST QUALIFICATIONS:Required
- High School diploma or GED.
- Minimum of 2 years' experience in customer support, sales, account receivable, or similar role.
- Excellent phone etiquette with the ability to manage high volumes of calls professionally.
- Good problem-solving skills to handle difficult or sensitive situations professionally.
- Strong verbal communication skills with the ability to empathize and negotiate effectively.
- Ability to work independently and as part of a team.
Preferred
- Minimum of 1-year experience in a collections role.
- Previous experience in a call center environment.
OFFICE LOCATION:
- 628 Roosevelt Road, St. Cloud, MN
COLLECTIONS SPECIALIST SCHEDULE/HOURS:
- Full-Time, 40 Hours/week
- In-Office: Monday-Friday, 8:00am-5:00pm CST
- Every other Saturday, 8:00am-5:00pm CST
COLLECTIONS SPECIALIST COMPENSATION:
- Pay Grade: H3
- Minimum - Midpoint: $22.00 - $25.50 per hour.
- Starting Pay Based on Experience
BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. To learn more about our benefits, click here.Looking for some BENEFITS that are ABOVE & BEYOND?
- PCI will match 100% of your 401k deferrals up to 5%
- Annual Discretionary Bonus
- 8 Paid Holidays
- Tuition Reimbursement
- Student Loan Match Program
- Paid Maternity and Paternity Leave
- Paid Time Off (PTO)
- Donation Matching & Paid Volunteer Time
WHY WORK FOR PCI?Work In A Positive and Diverse Environment:
- We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.
Make A Difference:
- At PCI, our Values come first and part of our Values state, As Stewards, we create value through competency, consistency and commitment .Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.
Start Your Path To Success:
- We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.
EQUAL EMPLOYMENT OPPORTUNITY:PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at ...@preferredcredit.com.