Location: all cities,NC, USA
If you are looking to start a career, better balance between your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build a long-term, rewarding, and satisfying career.
The North Carolina Department of Revenue is accepting applications for a Collections Specialist to work remotely in the Telephony Unit in the Taxpayer Assistance and Collection Division.
The primary function of the Collections Specialist for the Telephony Unit is to perform customer service, collections, customer education, and general inquiry assistance for taxpayers. This position performs the following duties:
* Provide taxpayer assistance to collect past due balances and to bring the taxpayer into compliance
* Research and analyzes financial assets to determine the best possible case resolution and negotiates and establishes payment plans based incompliance with department policies and procedures
* Assist taxpayers in determining the best resolution to satisfy their liability and moves misapplied payments, reverses write offs, and waives penalties as needed
* Receive phone calls from taxpayers who need assistance with filing electronically and with small tax issues, liabilities, and identifying appropriate tax forms that are required for businesses
* Answer telephone calls and resolves written correspondence related to tax law and responds to taxpayers on issues relating to the computation and application of tax credit for taxes paid to another state when an individual resides in North Carolina but works in another state
* Listen carefully to the taxpayer to ensure the taxpayer's question is properly addressed, consults the federal and state publications which address the issues involved, and searches through the subject matter to locate the provisions of the law which apply to the taxpayer's concerns
* Make outbound calls to taxpayers to proactively resolve moderate taxpayers' issues
* May train new Collections Specialists
* Demonstrated high-volume call center experience, or tax experience, or collections experience
* Demonstrated experience using business and accounting principles
* Demonstrated experience providing customer service
* Demonstrated experience using Microsoft Word / Excel / Outlook / Teams
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:
* The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
* Twelve paid holidays per year
* Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
* Twelve sick days/year which are cumulative indefinitely
* Paid Parental Leave
* Personal Observance Leave and Community Service Leave
* Longevity pays lump sum payout yearly based on length of service
* 401K, 457, and 403(b) plans
* Eligibility for the Public Service Loan Forgiveness Program
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.
NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. See Resume or See Attachment will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-###-####.
If you have general questions about the application process, you may contact Human Resources at 919-###-#### or ...@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-###-####.