Collections Specialist Remote- must live within 30 miles of Cleveland OH
: Job Details :

ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.Our customers, including small businesses, major corporations, and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.Our company values guide our daily actions:Safe: We protect the livelihoods of our colleagues and communities.Committed to Serve: We go above and beyond to exceed our customers' expectations.Environmentally Responsible: We take action to improve our environment.Driven: We deliver results in the right way.Human-Centered: We respect the dignity and unique potential of every person.We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.POSITION SUMMARY: With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.PRINCIPAL RESPONSIBILITIES:Following standard operating procedures, contacts customers via phone, fax, email, or standard letter to bring accounts to a current status.Completes system assigned tasks within the designated timeframes.Reconciles and applies customer payments posted on account.Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.Accurately and concisely documents actions taken on assigned accounts with the system application.Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing, and Controllership.Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.Performs other job-related duties as assigned or apparent.PREFERRED QUALIFICATIONS:High School diploma or GEDA thorough knowledge and understanding of collections transactions and processes.MINIMUM QUALIFICATIONS:2 years of collections or relevant experience required.Rewarding Compensation and BenefitsEligible employees can elect to participate in:â ¢ Comprehensive medical benefits coverage, dental plans, and vision coverage.â ¢ Health care and dependent care spending accounts.â ¢ Short- and long-term disability.â ¢ Life insurance and accidental death & dismemberment insurance.â ¢ Employee and Family Assistance Program (EAP).â ¢ Employee discount programs.â ¢ Retirement plan with a generous company match.â ¢ Employee Stock Purchase Plan (ESPP).EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.#J-18808-Ljbffr