Location: Norfolk,VA, USA
Title: COLLECTIONS SUPERVISOR Location: United States-Virginia-Norfolk Job Number: 240003Y1 Job Summary: Serves as supervisor overseeing Payment Data Entry Correspondences Customer Service within Collections. Serves as primary assistant to the Collections Section Sup. and is responsible for the collection of customer debts due the NES. Duties and Responsibilities: Supervises a group of associates in assigned sections within Collections Payment Data Entry Correspondences and Customer Service by providing guidance and direction to a large group of associates engaged in corporate collection and reporting functions. Determines work assignments and provides training and instructions to subordinates and new hires as needed. Reviews the work of subordinates for accuracy. Coordinates program procedures and requirements with Navy Exchanges ensures accuracy of records effectiveness of collections efforts quality of correspondence and research generated by the section etc. Trains new associates answers questions and personally handles the more difficult complex cases. Coordinates collection efforts and processes and may personally perform all of the following functions within the collections section. Receives Journal Vouchers and supporting documents bad checks collection letters etc. from Navy Exchanges documenting the write-off of uncollectible debts. Reviews and resolves any questions or discrepancies with the applicable Exchange prior to starting the collection process. Prepares and balances bad check sheets for entry on computer. Ensures data entered into the computer database is accurate and complete. Sets up individual files for each person account listed on Journal Voucher. Initiates oversees corporate collections efforts. Receives listings of defaulted uncollectible debts from various government agencies and performs entries and verifications necessary under the IRS Tax Refund Offset Program TROP . Follows necessary TROP regulations and guidelines. Interfaces with U.S. Treasury IRS credit bureaus reporting agencies etc. Distributes balances and records IRS offset payments. Prepares collection letters and invoices to Cleveland Finance Center. Monitors monthly receipts of wire transfer of funds from Cleveland Finance Center and corresponding journal entries and verifies with the IRS payment offset records. Receives copies of money orders or certified checks in payment of invalid checks and attachments from individuals. Records and acknowledges payments and returns invalid check to originator if full payment is received. When partial payments are offered arranges a payment schedule. Advises Navy Exchanges of payments received. Updates customer accounts to reflect payments made. Provides accounting with information on payments received indicating accounts and Exchanges to be credited. Responsible for the effective control of computer data input reflecting collection efforts accounts records payments etc. Assures data on computer reports are in agreement with submissions where deficiencies are noted researches problem and makes appropriate correction adjustments. Assures the accomplishment of the assigned functions and assures that current operational instructions are available. On receiving information of payments made directly to Exchanges makes appropriate entries and updates case file. Oversees the electronic transfer to and receipt of data from the Internal Revenue Service TRW etc. Researches and responds to issues raised by customers banks law enforcement agencies credit reporting bureaus etc. Ensures all questions are satisfactorily and completely answered. Coordinates replies with applicable Navy Exchanges as appropriate. Reviews letters for accuracy and content. Writes performance reviews and conducts performance evaluation meetings. Grants leave to associates supervised recommends personnel action changes counsels employees and takes disciplinary action as required. Carries out EEO policies and communicates support of these policies to subordinates. Performs assigned duties independently exercising imitative and judgment with minimal supervision. Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE Three years of experience in performing collections activities that enabled the applicant to gain an understanding of collection regulations and procedures collection operations and related software customer service skills accounting principles and procedures the ability to analyze problems apply sound judgment resolve problems and communicate effectively both orally and in writing. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE One year of responsible experience in the following working in a collection department Working within the regulations and rules developed by the US government on how to collect bad debts Using collections software by entering collection data researching collection questions generating collection documents and applying payments to the A R Analysis of collections data and or designing or developing more efficient effective methods to collect debt Reconciliation-type experience having demonstrated the following attention to detail good cognitive skills in applying procedures and resolving discrepancies. Job: Adminstrative Services/Support