Collections Team Lead
BH Job ID: 1261
SF Job Req ID: 10662
Collections Team Lead
Job Title
Supervisor Accounts Receivable/Collections Team Leader
Location
Davidson, NC
About Us
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.
Job Summary
Supervisor Accounts Receivable/Collections Team Leader supervises the activities of the collection team, oversees the collection and dispute process from results perspective as well as process effectivity. The Supervisor Accounts Receivable/Collections Team Leader plays a crucial role in managing financial transactions related to accounts receivable. Supervisor Accounts Receivable / Collections Team Leader will report to Collections Manager NAM.
Responsibilities
- Supervises a team of 6-10 FTE incl. recruitment, training and performance appraisals. Actively leads the team in individual and team development.
- Works on assigned portfolio of customers. Acts as collection and AR process subject matter expert.
- Communicate and explain work procedures to subordinates.
- Supports Collections manager with IT projects e.g. future system and/or business unit integrations/upgrades
- Supports Collections Manager with standardization of collection and any other AR processes. Drives process improvements and identifies opportunities for improvement.
- Manage collection activities, including negotiating with past-due accounts, referring accounts to collection agencies, and sending follow-ups.
- Acts as an escalation point and makes decisions within level of authority as specified in the credit policy.
- Supports the doubtful debt calculation process and identifies need for specific provision based on the collection risk.
- Reviews the AR ledger (trade AR and cash in advance accounts) of the team to make sure accounts are clear and aged debt is being actively collected either through collection team, debt collection agency or being provided for and written off.
- Oversees and coordinates the day-to-day activities of the collection team, reviewing and distributing the workload, and monitoring team performance. Supports creation of mitigation plans to achieve the collection team goals.
- Performs period close activities in cooperation with accounting teams.
- Assists with external and internal audit.
- Maintains key process documentation.
- Assists with both regular and ad hoc reporting and data analyses.
- Performs other responsibilities as assigned or required by the manager.
Basic Qualifications
- BS/BA or Associates degree in Finance, Accounting, or other Business degree preferred
- SAP, Oracle or other major ERP experience
- 1-3 years' experience in finance or customer service, collections strongly preferred
- Proficient in Microsoft applications, superior spreadsheet skills and a working knowledge of Microsoft Excel
- Prior background in an accounts receivable position
- Diligent attention to detail and quality of outputs
- Ability to work on multiple tasks simultaneously among changing priorities
- Experience leading, implementing, and enforcing project management methodology
- Self-starter with a proven track record of multitasking abilities
- Excellent communication skills, presenting, listening and informing
- Ability to exhibit composure, patience, and confidence when facing difficult situations.
Travel & Work Arrangements/Requirements
Hybrid - at least 3 days a week in office
Occasion travel
Key Competencies
- Financial Literacy and Accounting Principles: A strong foundation in financial literacy and accounting practices is crucial. Understand general accounting procedures, billing processes, and financial reporting to accurately track invoices, record payments, and manage the accounts receivable.
- Attention to Detail and Accuracy: Meticulously review invoices, process payments, and reconcile accounts. Attention to detail ensures accurate financial records, minimizes errors, and maintains compliance with financial regulations and standards.
- Technological Proficiency: In the digital age, familiarity with accounts receivable software, proficiency in spreadsheet programs (such as Microsoft Excel), and adaptability to new financial technologies are essential
What we Offer
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
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