About YES YES Communities, founded in 2008, owns and operates manufactured housing communities with locations across the United States. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude. YES's unique operating model, personal approach and strong corporate culture has garnered it the Community Operator of the Year award by the Manufactured Housing Institute for the past ten years. Our company's leadership team has over 100 years of combined experience in the manufactured housing industry. This dedication has brought industry acknowledgement to not only our executive team, but also to every endeavor they have touched throughout the past four decades. Life at YES YES Communities strives to hire a diverse workforce that shares our vision of what a manufactured home community should be. We empower our employees to develop a strong sense of community with our residents because we know that happy, dedicated employees make the difference. Our culture is a dynamic one where leaders set clear expectations and give you the freedom to manage your goals. We invest in our employees and take pride as we watch them achieve results and make a difference in their roles every day. CollectorReports To: Community Manager Position Overview: As a Collector we will be relying on you to manage several different office management responsibilities including preparing various professional correspondence, answering phones and greeting customers/residents, collecting payments from existing residents, and maintaining adequate levels of office supplies and office equipment. You will also be depended upon to follow up on any delinquencies and to work with residents in coordinating payment on rent, in- house utilities, fees, penalties, home damages, write-offs, YES recourse loans, etc. This will likely include cold calling, knocking on residents' homes, sending text messages, sending emails, etc. to collect on past due accounts. Essential Functions:
- Answer phones and greet customers in a courteous and professional manner
- Prepare and hand deliver correspondence including collection notices as directed by management
- Manage active bankruptcies as relates to rent payment
- Maintain office files
- Order and verify receipt of supplies
- Maintain office equipment
- Collect and process payments from residents and assist them with electronic payment set-up
- Follow up with any delinquent rent or YES Recourse loan accounts and coordinate repayment
- Create and maintain a positive Community environment
- Create and ensure a safe work environment
- Follow safety precautions and procedures
- Complete all work in a timely manner, without sacrificing quality
- Work with legal counselors to plan and execute legal proceedings in association to accounts not collected
- Maintain professional behavior without interfering with the individual's work, interrupting the work of another team- member, or disturbing the quality of life for Community residents
- Document collection efforts in property management systems
- Work with loan partners on collection efforts on loan modifications and assumptions
- Provide backup support for the Sales and Leasing Agent or other community team members
- Follow all Fair Housing and proper collection practices
- Duties subject to change, as deemed appropriate by Management
- Additional duties as assigned by management and are subject to change
Required Skills:
- Excellent oral and written communication skills
- Must be self-motivated, independent, and able to work with minimal supervision
- High level of attention to detail
- Highly engaged with immediate supervisor and team
- Computer skills including Microsoft Office software products
Education and Experience:
- A valid in-state driver's license is required
- High school diploma or equivalent is preferred
- Previous collections experience
The YES Difference Competitive salary | Comprehensive health benefits | Life, long and short-term disability insurance | 401(k) with company match YES I can help * YES We are a team * YES We add value * YES We build communityYES Communities is an Equal Opportunity Employer