Job Type Full-timeDescriptionAre you passionate about helping others manage their finances? Do you have a knack for problem-solving and excellent communication skills? Are you looking for your next position where you canAustin Telco is looking for exceptional individuals for a Collector position with a passion to help build a better future for the communities we serve and for themselves as career-oriented people. These individuals need to have strong values, a willingness to set goals and achieve them, and a desire to build themselves up, as well as the community they call home.Note: You must be bilingual in English and Spanish to be qualified for this role. Summary: Maintains day-to-day collections procedures. Collects and controls loan accounts in all phases of delinquency, adhering to procedures established by Austin Telco Federal Credit Union.**We are offering a sign-on bonus for the selected candidate just in time for the holiday season.** Compensation:The range is between $43,000 - $52,000, commensurate with experience. Included in this:**$250 sign-on bonus with your first paycheck and another $250 bonus after completing 6 months of employment with us**. Full Time Benefits include:
- Paid holidays
- 401(k) and defined benefit (pension) plan
- Business casual dress code
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Long and short-term disability
- Paid vacation and sick leave
- Robust Employee Assistance Program
- Volunteer opportunities
- And more!
Location:Balcones HQ - 11149 Research Blvd, Austin, TX, 78759.Schedule:Applicants for this position must be available to work in person Monday through Friday from 8:00 am to 4:30 pm.Essential Duties and Responsibilities: Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Austin Telco's mission and culture in a positive manner. Other duties may be assigned. Included, but are not limited to, the following:
- Maintains consistent daily follow-up of all past due and delinquent accounts.
- Utilizes telephone and email contact with members as pertains to their delinquent accounts.
- Counsels members on the importance of maintaining a good credit rating.
- Researches delinquent accounts for posting errors and corrects errors.
- Refers and/or confers with Director of Collections/Senior Collector (daily) on any problem accounts.
- Maintains files, prepares collections and/or mails letters of late payments on accounts.
- Obtains credit reports as required.
- Maintains liaison with loan officers to apprise them of pertinent information.
- Submits updated/corrected credit information to credit bureau.
- Processes repossessions, bankruptcies, charge-offs, and Collateral Protection Insurance as assigned/needed.
- Performs clerical duties and daily mail.
- Uses cross-selling to inform all members of all credit union services available to them at every possible opportunity.
- Completes documentation for loan extension and collection refinances.
- Being able to make decisions within your role using your best judgment.
- Other duties as assigned.
RequirementsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:
- Bachelor's degree (B.A) from a four-year college or university; or one to two years of collections experience and/or training; or equivalent combination of education and experience.
- Knowledge of laws regarding repossessions, collections, and bankruptcy is required.
- Bilingual in English and Spanish is a must.
Good credit standing is also required and will be verified during the pre-employment stage. Once a contingent job offer is made, a criminal background check and drug screening will be completed. Austin Telco Federal Credit Union is a member owned, non-profit financial cooperative that has been serving the Austin Community since 1941. We seek individuals who want to help build True Financial Futures for the communities we serve and for themselves as career-oriented people. We're looking to grow our teams with those who have strong values and a desire to build up themselves and the community they call home.Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Salary Description $43,000 to $52,000