LHH Recruitment Solutions has partnered up with a great financial institution in the Medford, NY area. We are seeking a Collections Specialist. The qualified candidate must:
- Have ability to multitask and work under pressure
- Be very detail oriented
- Have critical thinking skills
- Knowledge and experience in handling bankruptcies, deceased and restraining notices
Experience in training staff
- Responsibilities : Extensive experience in consumer collections ability to work through a large volume of accounts
- Effectively works on charge off projections to secure payment to avoid potential charge off
- Assigns collection queue to staff as a back-up
- Assists members with collection problems, payment issues and works with members in creating payment solutions and extensions
- Answers phone, email, and mail requests from members
- Monitors 1st missed payment report
- Monitors return check report. Assists members with payroll, credit card payments, and processing issues
- Manages repossessions and remarketing auction arrangements
- Handle process for secured loans (letters and pay-down)
- Trained on how process credit card payments via on-line gateway portal
- Trained to process adjustments to members credit card accounts via a separate software program
- Handles title and lien issues (manages the weekly unperfected lien report)
- Handles adhoc projects for the AVP of Collections
- Trained to assist with negative accounts when back-up support is required
- Trained to post payments, handle deceased accounts, daily death notices, daily calendar items, process 17 day loan report, process restraints.
- Trained to assign accounts out to agencies and legal with complete referral sheets when back-up support is required
- Counsels and works with members to get on payment plans and ensures the internal payment plan log is monitored and up to date
- Process loan extensions
- Monitors payment plan log to ensure in house payment arrangements are received
- Maintains accurate records and documentation for collection activities
Essential Qualifications:
- Knowledge of credit union/banking collection procedures and policies
- Knowledge governmental regulations and restrictions for collections processes
- Knowledge of credit union products, services, policies, regulations and procedures
- Proficient in Excel and Word
- Demonstrated skill handling sensitive information and situations
- Demonstrated skill in member/customer service
- Skill with independent problem-solving
- Intermediate mathematical skills
- Ability to communicate successfully with members and outside parties
- Ability to express oneself clearly and articulately both orally and in writing
- Ability to handle multiple deadlines
- Ability to exercise tact and responsibility with handling confidential information
- Ability to work with general supervision of daily activities
APPLY TODAY to this excellent job opportunity. Salary up to 70K (depending on experience)
Pay Details: $30.00 to $35.00 per hour
Search managed by: Joy Silva Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.