Overview:
Hudson Valley Credit Union is currently recruiting for the position of Collector. Primary Function: Collect delinquent consumer. Make appropriate arrangements on delinquent accounts, determine probable reasons for account status. Utilize various techniques, as circumstances indicate, to promptly collect on delinquent accounts.
Responsibilities:
- Contact members with a past due loan by phone, email and letters to discuss repayment.
- Contact charged off members for recovery payments or settlements.
- Meet assigned monthly contact and promise ratios.
- Recommend deferred payments, refinance, loan consolidations and other repayment options, as needed.
- Recommend repossessions and liquidate collateral, when necessary.
- Skip trace evasive members using outside resources such as credit reports, phone, address and public records.
- Recommend credit counseling when appropriate.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCUs guiding principles to all activities and responsibilities. This includes the Credit Unions Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Unions initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications:
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
- Minimum 1 Year Customer service experience in a financial institution or retail environment experience required
- Minimum 6 months Previous collection experience experience preferred
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Why choose HVCU?
HVCU cares for our employees, members, and community. This is exemplified through our awards-winning benefits package, opportunities for professional advancement, commitment to diversity, equity inclusion amongst employees and focus on bettering our community through charitable donations & volunteer hours!
Employee Perks:
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Flexible Spending Account (medical & dependent care)
- Life, Short-Term, and Long-Term Disability Insurance
- Employee Assistance Program
- Educational Assistance Program; Student Loan Repayment & Tuition Reimbursement
- HVCU University & Academy; professional development training
- Discounted Loan Rates & Fees
Diversity Commitment:
At HVCU, we recognize that our greatest strength comes from the diversity of our team, the members that we serve, and our communities. We are committed to upholding our values of Diversity, Equity, and Inclusion in everything we do. We celebrate and embrace what makes each of us different and foster an environment where everyone feels like they belong.
Salary Range: G 16 $21.95 - $26.60 Hourly