Job Title: Collector
Job Type: Full-time
Location: Virginia Beach, Virginia
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
The Collector is responsible to the Collections Manager for the efficient processing of assigned accounts. Contacts customers who are delinquent and obtain past due payments, commitment agreements or establish a repayment plan.
Responsible and Accountable for:
- Assists in areas as directed by management.
- Consistently and accurately document all information pertaining to accounts.
- Councils members with financial issues and refer to Balance when appropriate.
- Has knowledge and understanding of Chartway Federal Credit Union collections policies, procedures, organization and philosophy.
- Responsible for understanding Negative Share account
- Maintain a knowledge of how to handle bankruptcy accounts
- Recommends CU approved Workout Program for delinquent accounts
- Responsible for processing all collection department payments via Western Union, Converge, Electronic Cash Management (ACH and CC payment Site).
- Responsible for the daily processing of collection letters, certified mail letters and emails
- Skip trace by performing investigative activities to evaluate and determine the whereabouts of members through database searches and system records using OTG documents, CU approved sites
- Recommend accounts for repossession
Knowledge, Skills, and Abilities:
- Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
- Ability to correspond in a professional manner using Word, Excel and Outlook.
- Ability to maintain the highest level of confidentially.
- Ability to negotiate payment terms and methods when the right party is reached. The process requires reviewing the account information in database and/or asking probing questions.
- Ability to plan, organize, prioritize and multi-task.
- Must be able to maintain composure with difficult or irate customers.
- Ability to attend all required Credit Union meetings and successfully complete all required training classes.
Education and Experience:
- Education: High school education or equivalent GED.
- Experience: Prefer 1 year of previous collection or equivalent experience.
- Bilingual in Spanish preferred
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.