At-a-Glance: Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Collector (Spanish Speaking)! What You'll Do:
- Collect payments or offer payment solutions on past due accounts in an effort to reduce losses.
- Handling inbound and outbound call volume servicing Car/Van accounts.
- Discuss and make arrangements for qualifying customers when needed.
- Be a consultant to our customers while providing them with an exceptional customer experience.
- Task Description / Performance Expectations:
- Collect delinquent payments from customers via phone pay, Quick Collect, and mail, while adhering to regulatory requirements.
- Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
- Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken.
- When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions):
- Updating customer demographic information
- In depth location of customers via internet resources
- Appropriate usage/assignment of vendors (skip trace vendor, repo vendor)
- Present recommendations to management regarding the final resolution for un-collectible accounts
- Offer feedback and recommendations on processes currently in place and training reference materials.
What You'll Bring:
- 2 years of Collections experience preferred.
- 1 year of skip tracing experience is preferred.
- Skills:
- Problem Solving skills
- Collections
- Customer Service Focused Driven
- Self-Motivated
- Team Player
- Spanish Speaking
Position Type: Contract Get in Touch: We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Ayushi at (862) ###-#### to learn more. Who We Are: Since 1986, Hired by Matrix, Inc., has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business. Connect with us on LinkedIn today and learn more about how HbM can change your career: Check out our Career Center: #HbM266