Job Title: Commercial Airline Operations Concierge Specialist
Location: Boston Metro, MA • Private Jet Services
Reports to: Manager of Commercial Airlines Concierge Team
Who we are:
As a wholly ownedsubsidiary of Elevate Aviation Group, Private Jet Services (PJS) is an aviation consultancy and air travel solutions company serving an extensive clientele across diverse industries. Global clientele includes government agencies, presidential candidates, professional and collegiate sports teams, family offices, multinational corporations, and some of the world's most recognized entrepreneurs, entertainers, and high-net-worth individuals. PJS is ever ready to dispatch customized travel itineraries 24 hours a day, 365 days of the year to any destination.
Summary of position:
The Concierge is responsible for the welfare of passengers in all aspects of Part 121 flights, coordinating all aspects of the flight including, but not limited to catering, commissary, manifests, gate and boarding procedures, passenger identification, and flight service.
- Fly as Concierge on designated NHL team(s).
- Staff all appropriate 121 flights with PJS representation.
- Monitor and approve travel budgets and plans prior to submission to the VP Commercial Airline Ops for final approval.
- Assist in maintaining the 121-staffing schedule calendar, working closely with the VP Commercial Airline Ops.
- Monitor Swift/iAero aircraft and crew schedule to ensure adherence to the team's schedule and expectations.
- QC Swift/iAero customs, handling, security, and any other operational aspects.
- Assume main Concierge duties for VVIP charters as needed.
- On call 24/7 for 121 staffing support.
- Coordinate with the Business Development team as necessary for trip requirements.
- Work closely with the VP Commercial Airline Ops on all 121 ops including VVIP, large groups, NCAA, ad hoc, and ACMI.
- Source 121 operators as needed and directed.
- Assist IOC on an as-needed basis with the approval of the VP of Commercial Airline Operations.
Knowledge, Skills & Abilities:
- Ability to manage a varied list of duties and tasks.
- Proficient in systems (Word, Excel, a flight operating system).
- Available weekends and nights for after-hours calls.
- Grow company culture; act as an ambassador of the PJS brand.
- Ability to manage a varied list of demanding high-end clients.
- Demonstrated ability to take initiative / self-driven.
- Attention to detail, highly organized.
- High degree of confidentiality and discretion.
- Private Charter Standard Security Program (PCSSP) or Aircraft Operator Standard Security Program (AOSSP) knowledge.
Education & Experience:
- Bachelor's Degree or equivalent experience.
- 121 experience (broker, operator) in ground service or dispatch capacity or similar role.
- Proven work experience leading a strategic team in either the aviation or luxury travel industries.
Schedule & Travel:
- Travel required up to 80%.
- FLSA Status: Full-time exempt.
- Lifting requirements: Up to 75 lbs.
- Must have valid US Passport and able to travel to/from Canada unrestricted.
About Elevate Aviation Group:
Elevate Aviation Group's wholly owned subsidiaries, Private Jet Services, Elevate Jet, Keystone Aviation, and Keystone MRO share a mission to provide aircraft owners and flyers unsurpassed service, safety, and counsel. Whether clients require charter flights, large group travel, aircraft management services, aircraft maintenance, or aircraft acquisition services, Elevate Aviation Group delivers highly personalized solutions to meet each client's unique needs 24 hours a day, 365 days of the year to any destination.
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