Job Summary:
Our Commercial Claims Coordinator role is responsible for locating commercial options and securing accommodations. Additionally, this role leads with the facilitation of onsite and pack out claims.
Essential Responsibilities:
- Collaborating with National Account Managers, operational teammates, and Homelink leadership to develop strategies and executional milestones to incrementally grow business.
- Facilitate commercial, onsite, and pack out claims. Handle communication with policyholders and vendors. Present options for approval to the National Account Manager for adjuster approvals.
- Generate leads, complete warm calls, and participate in virtual meetings.
- Contact vendor partners to confirm availability and to ensure temporary accommodations meet policyholder needs.
- Review, interpret and negotiate lease terms/contracts, pricing, fees, and deposits.
- Process required paperwork for temporary accommodation options.
- Complete fair rental value requests.
- Extend accommodations and facilitate relocations for existing policyholders.
- Update internal databases, complete necessary paperwork, and communicate details to operational teammates involved with each claim.
- Maintain records of commercial, onsite, and pack out procedures and ensure process is documented. Responsible for revisions to documents.
- Develop strategies to optimize vendor partnerships, negotiate favorable terms, and enhance profitability through cost-effective solutions and service excellence.
- Track and maintain appropriate information regarding all claims in the company database for internal use.
- Apply critical thinking to provide solutions to appropriately address each policyholders' individual needs.
- Provide an immediate response and support for a high volume of incoming calls.
- Assist with special projects on an as needed basis at the directive of department manager.
- Support and assist with operational needs to provide backup when needed.
- Provide superior customer service to policyholders and vendor partners.
- Support and provide leadership of Homelink's companywide and department initiatives. Embody Homelink's culture and service standards.
Job Requirements:
- Bachelor's Degree in related field, strongly preferred.
- 3-5 years' experience in commercial property management, real estate, leasing, temporary housing, or a similar field.
- At least one (1) year in supervisor/team lead role mentoring peers and delegating tasks.
- Experience in insurance/furniture/ALE industry a plus.
- Professional verbal and written communication skills.
- Proficient in MS Outlook, Office, Word & Excel.
- Excellent attention to detail.
- Strong orientation toward customer/client service.
- Good organization and planning skills.
- Flexible work schedule. Some evenings and weekends may be required.
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