Commercial Customer Service Trainee
: Job Details :

Receiving, investigating and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring all customer communication is clearly documented. Interact through various channels such as Chat, Phone, E-mail and TEAMS. Educating caller to ensure resolution is achieved on first contact. Must be able to pass required testing. Participation and attendance are mandatory. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules. Work overtime as required. Job Qualifications. Education. High School Diploma or equivalent. Experience 1 year - Experience in a customer service support role is required. Skills\Certifications. Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)Proficient oral and written communication skills. Proficient interpersonal and organizational skills. Exceptional time management skills. Ability to work independently under general supervis...Customer Service, Commercial, Trainee, Service, Retail, Insurance, Customer, Skills