Job Overview:
The Lending Assistant will assist with loan documentation, processing, closing and monitoring while providing quality service and diplomacy to customer relationships.
Responsibilities include, but are not limited to:
- Assist Lenders in procuring documentation and information essential to loan application processing and ongoing portfolio management.
- Review approval for accuracy, and coordinate revisions, as necessary.
- Assist lenders with providing superior customer service to existing customers by resolving issues and providing accurate and timely information.
- Engage Attorney or Doc Prep to prepare documents for closing.
- Collect due diligence needed to close loans in accordance with approval.
- Act as liaison with attorneys and lenders and coordinate closing dates.
- Obtain all necessary Insurances and ensure sufficient coverage requirements are met prior to closing.
- Responsible for upholding and enforcing all stated Bank policies.
- Process loan payments, draws on lines of credit, payoffs and credit advances.
- Monitor pipeline reports to ensure timely closings.
- Carefully review loan documents for closing to ensure accuracy, close loans when necessary.
- Review Title Commitment and Final Title Policy for accuracy.
- Clear any documentation exceptions.
- Communicate with Lenders any issues that arise prior to closing.
- Order items necessary to complete the file.
- Prepare Commitment Letters when required.
- Disburse loan proceeds at closing.
- Prepare booking packages post-closing.
- Implement new procedures in accordance with policy changes.
Required Skills:
- Excellent Interpersonal skills as well as verbal and written communication skills.
- Confident in ability to enforce policies, procedures and processes when/if challenged.
- Strong PC skills using Microsoft office applications as well as Bank's core system and nCino software.
- Highly proficient in all areas of customer service, organizational skills, data input, time management and handling multiple tasks simultaneously within a high volume, strict deadline work environment.
Required Experience:
- High School Diploma or GED and a minimum of up to 3 years Lending Assistant or Loan Processor experience.
- Knowledge of Commercial Real Estate and C&I loan documentation preferred.