Location: Charlotte,NC, USA
Commercial Loan Servicing Director
The Commercial Servicing Manager manages experienced professionals working to ensure all documents, signatures and supporting information are complete and in compliance with all rules and regulations governing loan processing. This job implements policies and strategies for short-term (1 year or less) results within the Servicing team and ensures implementation of best practices to verify that all individual client information is complete and accurate. This job also oversees the continual efforts by team members to maintain accurate system records, payment postings, legal documents and customer communication.
Key Responsibilities and Duties
Manages Servicing team efforts to process transactions and documents for loans in the portfolio.
Verifies team members maintain delinquent payment files, process payoffs, and review documents and reports for completeness and accuracy.
Oversees review of escrow account calculations and disbursements.
Provides oversight on the uploading of new loans and completion of file maintenance in loan database.
Manages the organization of the paid notes including releasing collateral.
Ensures team members are supported and are able to provide excellent customer service by answering inquiries relative to loan files, account balances, loan balances, payoff requests, etc.
Influences other internal departments outside of Servicing regarding policies, practices and procedures.
Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.
Educational Requirements
Work Experience
Physical Requirements
Career Level
9PL
This role will be responsible for managing the boarding and servicing of commercial loans in the Commercial & Industrial (C&I) space focusing on working capital lines of credit, equipment finance, commercial real estate, public finance Loans, commercial loans, industrial loans & agricultural loans.
Additional Responsibilities
Responsible for performing a comprehensive review of legal and other booking/boarding documents prior to boarding.
Responsible for accurately boarding new loans in Loan Servicing System
Responsible for accurately performing advances, disbursements, and other servicing activities through duration of loan.
Preferred Qualifications
7+ years of diverse C&I loan closing and servicing experience and in-depth, expert knowledge of associated loan documentation.
5+ years of leadership experience.
Significant, demonstratable experience related to appropriate servicing system data entries needed to properly align servicing system financial processing outcomes to the intended financial structure of the loan.
Experience with systems used to service C&I loans. FIS servicing systems desired but not required.
Hybrid work is a minimum of four days a week, one flexible day for remote work.
Posting End Date: 11/18/24
Job Seeker Notice
EverBank, N.A. ( EverBank ) is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Notice to Job Seekers (
Pay Range $127,800 - $172,900
EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.
We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.