Commercial Program Specialist
: Job Details :

An exciting career awaits you

At MPC, were committed to being a great place to work one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

POSITION SUMMARY:

The Loyalty Program Specialist is responsible for enhancing engagement among jobber and station partners, driving key loyalty initiatives, and serving as a subject matter expert for the Marathon ARCO Rewards Program. Primary responsibilities include managing program performance, developing strategies to boost engagement, and equipping jobbers and stations with the tools and resources to maximize program value.

This position is part of a job family with multiple grade levels. The successful candidate will be placed at a level commensurate with experience and qualifications.

KEY RESPONSIBILITES:

Responsibilities include, but are not limited to:

• Oversee the day-to-day operations of the Marathon ARCO Rewards loyalty program, ensuring the efficient implementation of loyalty initiatives in alignment with program goals. This includes managing the program app, progressive web app, loyalty engine, and other technical aspects of the program.
• Continuously evaluate program performance and provide data-driven recommendations for improvement to increase member satisfaction and engagement. Coordinate with cross-functional teams to ensure that program initiatives support broader business objectives. Coordinate with cross-functional teams to ensure program initiatives align with business goals.
• Collaborate with loyalty team members to develop strategies that drive member retention and enhance member lifetime value through targeted incentives, promotions, and personalized offers. Work closely with the marketing team to design and promote campaigns that encourage program participation and brand loyalty. Utilize feedback and insights to address program-related issues and ensure a seamless member experience.
• Track and analyze program KPIs, including metrics such as member enrollment, active member counts, and program effectiveness. Assist in preparing reports to present findings and insights to leadership and stakeholders. Stay informed on industry trends to keep the program competitive and innovative.
• Oversee program budgets to ensure effective allocation of resources and maximize return on investment. Identify potential cost-saving opportunities while maintaining high program standards.
• Coordinate and deliver virtual and in-person presentations for both internal and external audiences of varying sizes, highlighting program performance, benefits, and upcoming enhancements.
• Manage relationships with loyalty support vendors, including CPG vendors and similar partners, to develop and implement strategic offers that support program goals.
• Handle inquiries regarding program policies and practices as they arise, ensuring compliance and alignment with regulatory standards.
• Collaborate with other support departments including Retail Payments, Brand Programs, Loyalty, and Innovation to ensure alignment with overall brand objectives.

The above responsibilities, notwithstanding, the final scope of the role will be determined by the experience level of the candidate selected.

EDUCATION & EXPERIENCE:

• Bachelors degree in Marketing, Business, Finance, or other related discipline required or five (5) years of marketing, brand, analytics, supply chain or other related experience in lieu.
• Five (5) or more years of experience in marketing, brand, analytics, supply chain, or other related area required.
• Up to 25% travel is required

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

Findlay, Ohio

Additional locations:

Job Requisition ID:

00014374

Location Address:

539 S Main St

Education:

Employee Group:

Full time

Employee Subgroup:

Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at ...@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.