Location: Greensboro,NC, USA
Property Management Assistant The Property Management Assistant works under the direct supervision of a Property Manager and or Senior Property Manager to implement policies, procedures, and programs that will ensure well-managed, well-maintained facilities, consistent with regulatory requirements, placing maximum emphasis on securing a positive response to concerns and needs of the client and customer while increasing the value of a defined portfolio of properties.Specific responsibilities include: Develop and maintain positive tenant relations by creating and sustaining good will between landlord and tenant by providing consistently responsive quality services.Assess tenant satisfaction and creates/implements action plans to improve this metric.Monitor and report regulatory compliance concerns to the Property Manager. Collaborate on preparation and administration of operating and capital budgets, manage expenses to ensure that the property meets or exceeds budget expectations, and develop monthly reports documenting the results. Work with property accounting team on accounts receivable, accounts payable, related financial analytics and lease administration. Contribute to preparation of a monthly report to client, as well as be responsible for other necessary reports, forms, and required documents. Implement internal departmental policies and procedures and customize application to portfolio. Secure appropriate bids, negotiate, and administrate service contracts. Monitor vendor performance with authority to recommend necessary changes if performance metrics are not met. Maintain tenant files, including lease documents, certificates of insurance, and other required documents and notices. Maintain vendor files, including vendor agreements, certificate of insurance, and other required documents and notices. Oversee workorder software, receive maintenance requests and ensure timely resolution, including responding to after-hours emergencies. Coordinate and assist with tenant move-ins and move-outs.COMPETENCIES Must work well together and in a professional team environment Adaptable Strong communicator Detail oriented Organized Problem solver Multi-tasker Self-starter Able to accept constructive criticism Timely decision-makerEDUCATION AND EXPERIENCE High school graduate. Associate's or Bachelor's degree is preferred. Active real estate license is required, and a professional designation (CPM or RPA) is preferred. Commercial Property management, facilities management, and/or brokerage experience or equivalent preferred. Proficient with Microsoft Office Suite. Experience in Yardi Property Management software preferred. Experience with MLS platforms and other real estate databases (CoStar, LoopNet).