Essential Duties and Responsibilities include the following: Other duties may be assigned.
- Respond to client and prospective client inquiry regarding lease terms and conditions, repair and maintenance responsibilities, and miscellaneous property issues and questions. Meet with brokersand/or prospective clients to tour available sites/spaces. Discuss with client's terms and conditions of providing leasing management services and draft agreements stipulating extent and scope of management responsibilities, services to be performed, and costs for services. Prepare lease agreementsand amendments and collect specified rents and other fees. Renew existing leases by communicating with current tenants. Renegotiate leases, including completing Tenant Analysis form and meeting with Senior Property Manager, VP Director of Property Management or Senior VP of Leasing for final approval. Collect pertinent information and supporting documents as required.
- Receive inbound phone calls from current, prospective clients and/or the brokerage community. Provide accurate information regarding properties for lease.
- Follow internal protocol to reduce errors and client complaints. Strive to increase leasing volume and establish good will with clients and tenants. Develop and implement plans to ensure compliance of staff with established programs, procedures, and practices.
- Respond timely and professionally to requests or complaints, tracking issue from beginning to resolve any issue. Coordinate with maintenance Department or outside vendors. Escalate customer service complaints to the Senior Property Manager or Senior Portfolio Manager when appropriate.
- Arrange for alterations to, or maintenance, upkeep, or reconditioning of property as specified in management services or lease agreement. Utilize internal maintenance department or arrange for outside contractor for services of maintenance and grounds keeping personnel, and other vendors as required. Coordinate with Facility Maintenance department for the purchase of supplies and equipment for use on leased properties. Conduct frequent inspections of properties by driving around and walking around property. Ensure presentability and safety of property, and tenant compliance. Document findings and arrange for associated repairs.
- Process paperwork to arrange for transfer of utility service for tenants. Initiate evictions of tenants in compliance with court order and directions from attorney and owner. Attending court hearings as required.
- Prepare project budgets, operating expense reconciliation, vacancy reports, available summary, and miscellaneous marketing information. Assist with evaluating profitability of assigned properties.
- Recommended improvements and repair projects and forward to owner for review. Analyze operation to determine areas where cost reductions could be implemented.
- Work with the accounting department to ensure timely payment of rents.
- Attend scheduled meetings on time and prepared to contribute and participate.
- Network with brokers, landlords, business leaders, and others in the community.
- Conduct all business interactions with the highest ethics and respect, while following company policies and safety policies.
- Conduct frequent inspections of properties by driving around and walking in and/or around each property. Ensure presentability, safety of property, and Tenant compliance. Document findings and arrange for associated repairs.
- Assist with eviction of Tenants in compliance with court order and directions from attorney and owner. Attending court hearings as required.
- Work with the accounting department to ensure timely payment of rents.
Supervisory Responsibilities: This position may have supervisory responsibilities. Competency: To perform the job successfully, an individual should demonstrate the following competencies:Customer Service: Ability to timely respond to requests for service and assistance. Ability to manage routine and difficult customer service situations and respond promptly to customer needs. Ability to build relationships, solicit customer feedback to improve service, meet commitments, and elevate customer complaints and concerns as necessary.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the ability to maintain confidentiality, and treat all individuals with respect. Education and/or Experience: Associates degree (A. A.) or equivalent from two-year college or technical school; or three (3) years related experience in commercial real estate or equivalent combination of education and experience.Language and Writing Skills: Ability to use professional business language, speak clearly and persuasively, listen, and obtain clarification. Ability to respond well to questions and participate in meetings. Strong ability to respond to phone calls and to return communications promptly. Excellent writing skills are required to assure clear, well drafted professional communication to Tenants, Vendors, and internal departments.Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plan and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, rations, and proportions to practical situations.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Word processing and spreadsheet software.Other Skills and Abilities: None.Certificates, Licenses, Registrations: California Real Estate License. Current valid Driver's License required. Must be insurable and have clean Motor Vehicle Report. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus. Up to 90% sitting.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.