Commercial Service Account Manager - Manhattan
Location: CAN35: CCS-New York, NY 1350 Broadway Ste 2300, New York, NY, 10018 USA
Time Type: Full time
Posted on: Posted 5 Days Ago
Job Requisition ID: 30159254
Country: United States of America
Commercial Service Account Manager
Ideal candidate will be located in Manhattan, NY
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet. Join us and we can make a difference together.
As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements and projects to keep our customers operating effectively while modernizing their equipment.
This role is a great fit if you excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. You will assess and understand both the immediate and future needs of customers.
Job Responsibilities:
- Sell the full portfolio of Carrier HVAC Service products and solutions.
- Create and maintain Sales Territory and Account plans where necessary.
- Present at customer seminars to develop new and existing customer relationships.
- Promote Carrier value proposition linking customer objectives to Carrier solutions.
- Utilize CRM to manage customer interactions, activities, and opportunity pipeline.
- Attract new customers and build share value with existing customers.
- Seek out new service agreement opportunities.
- Respond to repair opportunities.
- Establish and build credibility with knowledge of Carrier products/solutions.
- Develop and sustain customer relationships.
- Articulate the value of Carrier's offerings and how they map to customer needs.
- Detect the customer's buying stage and adjust selling accordingly.
- Demonstrate effective presentation and communication skills.
- Prioritize best opportunities.
- Respond to customer requirements in a timely manner.
- Gain bookings/orders in a timely manner.
- Achieve sales metrics and Annual Targets.
- Negotiate service agreement renewals when required.
Required Qualifications:
- High School Diploma/ GED.
- 2+ Years of Commercial HVAC Sales Experience.
- Must be able to lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms.
- Ability to pass a MVR background check.
- Ability to travel up to 80% within the assigned territory.
Preferred Qualifications:
- Comfortable operating in a technical environment utilizing Microsoft software.
- Outstanding sales/negotiation skills.
- Strong written, verbal, and presentation skills.
- Ability to sell directly to end-user customers.
- Previous experience in selling service agreements.
- Ability to introduce others to cross-sell and upsell.
- Self-motivated and able to manage multiple projects.
Pay Range: $61,213 - $107,122 Annually
Carrier is An Equal Opportunity/Affirmative Action Employer.
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