Location: Cedar,MI, USA
CLOSING SHIFT: 10:45 am-7:15 pm non-Sat, 10 am-7:15 pm Sat week, Sat 8:45 am-2:15 pm
(Shift is eligible for a + $3 shift differential)
POSITION TITLE: Communication Center Specialist I
DEPARTMENT: Communication Center
CLASSIFICATION: Non-Exempt
APPROVED BY: CEO
WAGE GRADE: 6
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Communication Center Assistant Manager II/III
POSITIONS SUPERVISED: None
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and professional completion of Communication Center Specialist functions.
Assumes responsibility for creating a positive member experience and deepening member relationships.
Assumes responsibility for related duties as required or assigned.
PERFORMANCE MEASUREMENTS
EDUCATION/CERTIFICATION: High school graduate or equivalent.
REQUIRED KNOWLEDGE: General knowledge of Credit Union policies and procedures
EXPERIENCE REQUIRED: Minimum of one year in customer service preferred.
SKILLS/ABILITIES: Excellent communication and public relation skills.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Sitting and standing.
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY:
MATHEMATICS ABILITY:
LANGUAGE ABILITY:
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
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