Location: Detroit,MI, USA
GENERAL SUMMARY:
Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Provide HFHS directory and information service to internal and external customers.
* Process short and long-range paging. Perform minor pager system diagnostics.
* On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
* Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
* Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.
* Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
* Process U.S. Postal and HFHS Inter-departmental mail.
* Maintain computerized database for internal HFHS management mailing distributions.
* Perform other related duties as assigned.
EDUCATION AND EXPERIENCE:
* High School Diploma or equivalent.
* One year of computer technology, data entry, and work processing skills.
* One year of college course work in Business is preferred.
WORKING CONDITIONS:
* Works in a normal office environment.
Additional Information
* Organization: Henry Ford Hospital - Detroit Main Campus
* Department: Communication Services
* Shift: Rotating
* Union Code: Not Applicable