Location: Hidalgo,TX, USA
General Description
Work involves handling all incoming emergency and administrative calls by telephone or two-way radio from the public, County department, or other departmental or law enforcement personnel. Will obtain and share needed information via teletype equipment or computer.
To be considered an applicant for this position, we require that you upload copies of the following documents. Applicant package will not be considered complete until we receive all of the required documents that are listed below. Please upload each document separately
1. Please upload/attach a copy of the following:
* Please upload a copy of your high school diploma, GED or college transcript.
2. Please download the link below. Make sure to get this form notarized and uploaded as an attachment to your application:
* Authority To Release Information Form
3. Please DO NOT upload or attach any other documents not listed above. Attaching other documents will delay the processing of your application.
Examples of Work Performed
Receive incoming calls on both the telephone and two-way radio; evaluates calls and directs call to appropriate staff and/or agencies; dispatches units and relay information pertinent to file operations
Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles and other property, sometimes verifying warrants or reports of stolen property with the originating agency
Maintains, updates and accesses for officers various logs and computer data files (incident reports, stolen or repossessed property logs, rotation logs, maps, etc.)
Enters information into Texas and National Crime Information Computer Systems
Monitors jail emergency alarms and notifies appropriate authorities if problem develops
Monitors court emergency alarms, radio and telephone and provide assistance as needed
Places calls to employees on duty after hours in the following departments: County Medical Examiners, Narcotics, Animal Control, Parks and Wildlife, Precincts, etc.
Processes daily paperwork and assigns County offense numbers
Processes emergency 9-1-1 calls and other routine telephone traffic
Attends briefing before start of shift. Reviews daily log for any changes and checks bulletin board for new schedules, memos and duty rosters
May be required to assist in the training of new dispatchers
Monitors and performs minor maintenance on equipment
Responsible for insuring all law enforcement records created during the shift are properly documented and accounted for
Monitors and responds to radio traffic
Performs other related work as assigned
Education and Experience
Graduation from a high school or equivalent (GED).
Graduation from an accredited two (2) year college with an Associate's degree in related field preferred.
* Two (2) years of experience may be substituted for one (1) year of education.
One (1) year experience in communications, dispatching, and/or related work preferred.
Certificates, Licenses and Registration:
Must have a current valid Texas motor vehicle operator's license.
Must be able to be insured by the County's insurance carrier.
Must be a U.S Citizen.
Successful applicants must, at the time of appointment to the positions, meet the minimum requirements for Basic Certification of Telecommunicator from Texas Commission on Law Enforcement (TCOLE), and must, within one year of appointment to the position, obtain and thereafter maintain a Basic Certification as a Telecommunicator from TCOLE.
Knowledge, Skills and Abilities
Knowledge of radio transmission procedures and of Federal Communications Commission rules and regulations governing operation of radio and teletype transmitting and receiving
Ability to communicate effectively both orally and in writing and speak clearly and concisely
Ability to speak effectively with citizens and employees of organizations
Ability to use radio and electronic data communications equipment
Ability to multitask in a stressful situation
Ability to keep accurate records
Ability to operate, or demonstrated ability to learn to operate, a computer
Ability to read and write in the English language
Bilingual (Spanish and English) with the ability to converse fluently in both languages
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write reports and correspondence
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Employee may be assigned other duties in addition to those listed; duties may change according to the changing needs of the County.
The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families. For more information, please Click Here
Agency Hidalgo County
Address 505 S. McColl Rd., Suite A
Edinburg, Texas, 78539
Phone 956-###-####
Website