Salary: $38.48 - $44.06 HourlyLocation : Henderson, NVJob Type: Full TimeJob Number: 0715DEC24-TE-TNBDepartment: PoliceOpening Date: 12/19/2024Closing Date: 1/16/2025 3:00 PM PacificPosition OverviewThe City of Henderson announces an examination to create an eligibility list and to fill multiple vacancies for the classification of Communications Operator I in the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.Under direct supervision, receives requests for emergency services and dispatches law enforcement, fire, and emergency medical services via radio; and performs related duties as required.WORK SCHEDULE: Must be willing to work rotating shifts to include graveyard, evenings, weekends, and holidays. PHYSICAL WORK ENVIRONMENT:Work is conducted in the Communications Center of the City of Henderson Police Department. Incumbents work within a noisy and confined work area with radio traffic, ringing telephones, and conversations occurring simultaneously. Work involves receiving telephone calls from persons who are involved in emergency and non-emergency situations who may be hysterical, frightened, or angry. The City of Henderson conducts an extensive training program starting with an eight (8) week classroom academy involving lecture and hands-on simulator training with all of the Communication Center's computer systems. After the academy, individuals receive on-the-job training with certified trainers for a minimum of six (6) months. The City of Henderson also provides and pays for Emergency Medical Dispatch (EMD) and Cardiac Pulmonary Resuscitation (CPR) certifications.NOTE:Requests for sit-along(s) or private tours with the City of Henderson Communications Center are not available during the duration of this recruitment.PERSONAL HISTORY QUESTIONNAIRE (PHQ):The final step in the selection process is the police background investigation. If you are among the group of candidates moving forward to the final steps, you will be required to go through a thorough police background process and complete and submit a Personal History Questionnaire (PHQ). Please note: the background process does not influence the selection process. Click to view the PHQ successful candidates will be required to complete.SALARY AND BENEFITS:
- External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected
- Paid Leave and Holidays
- Comprehensive benefits package*** for all full-time, regular Teamsters-represented employees including:
- Medical, dental, vision, prescription drug, basic life and AD&D insurance
- Long Term Disability (LTD)
- Employee Assistance Program (EAP) Policy
- Retirement Benefits
- Nevada PERS (Public Employees' Retirement System)
- Retirement Health Savings (RHS) Account
- Deferred Compensation - 457(b) and 401(a) Plans
- Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
- Public Service Loan Forgiveness Program (PLSF) through the Federal Government
- Program, and much more!
- ***Click here to review all City Employee Benefits
Click here to learn more about the Police Department. Minimum Qualifications
- Graduation from high school, or the equivalent
- One (1) year of experience performing public contact work receiving and referring information
- Proficiency in keyboarding sufficient to type 55 net words per minute
- Must obtain certifications in Medical Priority Dispatch System and CPR within the first year of employment and maintain certifications as a condition of continued employment
- Must pass a nationwide fingerprint-based record check, and a wants/warrants check
- Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment
- Desirable: Experience in emergency dispatch, a call center, or a closely-related field
- Desirable: Previous training and experience as an emergency dispatcher for public safety and medical operations
- Desirable: The ability to speak Spanish fluently
Required Documents/Assessment Information DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:1) Completed Employment ApplicationASSESSMENT DATES:Skill-Based Keyboarding Examination* Remote/Online (Pass/Fail): Test invitations and instructions will be sent on Tuesday, January 21, 2025. Candidates will be allotted 48 hours to complete the assessment. *Candidates will be required to pass the keyboarding portion of the assessment process based on the number of net words per minute (WPM) listed in the minimum qualifications. Please click here for more information on our keyboarding examination and to access the practice test.CritiCall Examination | Remote/Online (Weighted 50%): Test invitations and instructions will be sent on Monday, February 3, 2025. Candidates will be allotted 48 hours to complete the assessment.(Qualified Candidates)Candidates who have passed the typing test and meet the minimum qualifications will be sent an email with a link to complete the CritiCall examination. This examination must be completed by the date/time listed in the notice/invite. Candidates who successfully complete and pass the online CritiCall examination may be invited to the Structured Selection Interview. Structured Selection Interview | In-Person (Weighted 50%): Date(s) to be Determined(Top-Scoring Candidates)All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above. Selection Process The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application. IMPORTANT: Appointment is subject to the successful and timely completion of a post offer pre-employment background investigation, polygraph examination, medical/physical examination, drug and alcohol test. Please see the job description to view the physical requirements of the job. As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The selection process should be completed within four (4) months of the closing date. Candidates may reapply when there is a vacancy and a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation.City of Henderson, NevadaTeamsters Contract Benefits SummaryHEALTHCARE AND INSURANCE
- Health Insurance: Medical, Prescription, Dental, Vision through Teamsters Local #14 Health Trust
- Medical Benefit Allowance to offset monthly insurance premium to a $0 Out-of-Pocket Cost
- Employer paid Long Term Disability - Up to 60% of Base Wage If Approved
- Employer paid Term Life Insurance / AD&D - $50,000 Life Insurance on employee
- Health Trust paid Life Insurance - $25,000 for Employee and $10,000 for active Dependents
- Employee Assistance Program - 8 Free Visits for Employee and Family Members in the Household
- Medicare - Employee and City each pay 1.45%
RETIREMENT
- Employer paid membership in the Nevada Public Employees Retirement System (PERS)
- No Social Security tax on employee's wages
- Retirement Health Savings (RHS) program - Employer contribution of 1.7% of base wage
PAID LEAVE VACATION
- Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment).
- Accrued at 9.5 hours per month after first year through fifth year; 12.67 hours per month sixth through twelfth year; 15.83 hours per month upon completion of twelfth year and beyond
SICK LEAVE
- Accrued at 9.5 hours per month from date of hire
BEREAVEMENT LEAVE
- Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson
HOLIDAYS
- 13 paid holidays per year
- Two (2) floating holidays per year
- The ability to bank holidays, up to 228 hours, that fall on an employee's regularly scheduled day off
WORK WEEK
- Four-day, 9.5-hour workday, 38-hour work week
- Three-day, 12-hour workday, 38-hour work week for certain positions
UNIFORM ALLOWANCE
- Uniform Allowance - $85.00 per month to employees required to wear a uniform, or $115.00 if required to wear fire retardant clothing
- A $175.00 shoe allowance is provided on an annual basis to those employees required to wear ANSI Z41-1991 or above rated safety shoes
VOLUNTARY BENEFITS
- IRC 457 Deferred Compensation Plan
- IRC 401a Deferred Compensation Plan - new/hire employees only
- IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
- Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
- Auto and Home Insurance
- 529 College Savings Plan
- Supplemental Term Life Insurance
- Legal Insurance
- Pet Insurance
- Identity and Credit Protection
- PerkSpot Employee Discounts Program
- Long Term Care + Life Insurance
NOTE: Benefits subject to change based on future collective bargaining agreement updates, changes to any applicable legislation, and changes to elements of the City's voluntary benefits programRevised 03/2401 For my application to be considered it must be fully complete, accurate and truthful, including:- The dates listed for each employer have been reviewed and are accurate (end dates are listed for positions I no longer hold).- My current employer is listed on my application.- Multiple positions held at one employer are listed separately (with corresponding dates from/to for each position held).- Any additional required documents or certifications are attached to the application.- All supplemental questions have been answered fully.- I did not list see resume or refer to application on my application or in the supplemental questions (this will be viewed as an incomplete response).
Not completing the application as directed, unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. I have read and understand the above instructions regarding completing my application.
02 I acknowledge that I have thoroughly read, reviewed, and understand the job description for this position.
03 I acknowledge and understand that the Skills-Based Keyboarding Examination and CritiCall Examination assessments in the recruitment must be completed remotely online, and that I will receive instructions via the email address listed in my application if I am invited to complete these components.
04 Do you possess a High School diploma or G.E.D. equivalent?
05 This position requires a minimum keyboarding rate of 55 words per minute (WPM). Are you able to keyboard at a rate of at least 55 WPM*?
*Candidates will be required to pass the keyboarding portion of the assessment process based on the number of net words per minute (WPM) listed in the minimum qualifications. Please access the link in the job posting for more information on our keyboarding examination and to access the practice test. 06 Please indicate the number of years of experience you have performing public contact work receiving and referring information.
One year of full-time work experience = 1976 hours worked per calendar year - I do not have this experience.
- Less than 1 year
- 1 year to 2 years
- 2 years to 4 years
- 4 years or more
07 Please describe in detail your professional level experience performing public contact work receiving and referring information.For each position where you gained this experience please include: 1) Employer Name; 2) Job Title; 3) Dates of Employment; and 4) Primary DutiesIf you do not possess this experience, please enter N/A. 08 Desirable Qualification: Do you have experience in emergency dispatch, a call center, the Veteran's Tribute Academy, or a closely related field?
09 If you answered Yes to the above question, please describe in detail your experience in emergency dispatch, a call center, the Veteran's Tribute Academy, or a closely related field and for each position where you gained this experience include: 1) Employer: 2) Job Title: 3) Dates of Employment: 4) Hours Worked per Week: 5) Primary Duties:If you do not possess this experience, please mark 'N/A.' 10 Desirable Qualification: Do you have previous training and experience as an emergency dispatcher for public safety and medical operations?
11 If you answered Yes to the above question, please describe in detail your previous training and experience as an emergency dispatcher for public safety and medical operations and for each position where you gained this experience include: 1) Employer: 2) Job Title: 3) Dates of Employment: 4) Hours Worked per Week: 5) Primary Duties:If you do not possess this experience, please mark 'N/A.' 12 Desirable Qualification: Do you have the ability to speak Spanish fluently?
13 I understand that if selected for this position that I must be willing to work varying shifts and non-traditional work hours which may include evenings, weekends, holidays, overtime, callout, and standby.
14 I understand that if selected for this position, the following requirements will apply:-I must obtain certifications in Medical Priority Dispatch System and CPR within the first year of employment and maintain certifications as a condition of continued employment-I must pass a nationwide fingerprint-based record check, and a wants/warrants check-I must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. -I must maintain certifications in NCIC/NCJIS as a condition of continued employment
15 I understand that if I move forward to the background phase of this recruitment process, I must submit to an extensive Police Department background check which includes, but is not limited to, a polygraph which will include questions about my criminal history, employment history, drug use, tattoos, piercings, etc.
Required Question