Location: Delaware,OH, USA
* Target hiring range is $35.44-$36.85*
Individual provides direct oversight to all telecommunications dispatchers. Dispatchers are responsible for dispatching local law enforcement to emergency situations in the county. Individual will be required to oversee and supervise the daily operations of the dispatch center for the Delaware County Sheriff's Office. Individual will report to the Director of Communications and Records.
Applicant must have five (5) years of dispatching experience. Two (2) years of supervisory experience preferred. Applicants must have a clean criminal history and a valid Ohio Driver's License. Applicants must have a High School Diploma or equivalent. Bachelor's Degree in a related field of study preferred.ESSENTIAL JOB FUNCTIONS: Impeccable integrity, ethics and professionalism, excellent written and verbal communication, ability to effectively multi-task; advanced critical thinking, computer and technical skills.
* Supervises dispatchers and related communications services to include but not limited to, assigning work, planning and estimating work requirements, adjusting work assignments to accommodate extended absences/vacations, monitoring performance, training employees, and resolving personnel and/or departmental problems; Including administering discipline.
* Assigns and reviews the workload of direct supports to ensure compliance and accuracy with set standards, conformance to policy, and timely completion of work;
* Meets with the direct supervisor on a regular basis to review programs, polices procedures, decisions and outcomes and to facilitate planning of activities for the dispatchers;
* Coordinates the activities and schedule of communications personnel;
* Coordinates installation and maintenance of communications equipment;
* Testify at trials, hearings or grand juries;
* Performs quality assurance reviews on dispatcher's work product;
* Drive and set up mobile command;
* Participate in on-call status;
NON ESSENTIAL
* Performs special assignments as directed;
* Maintains professional training;
* Writes monthly, quarterly, and annual reports;
* Participates and assists with a variety of special projects as requested.
* Performs related Essential and Non-Essential functions as needed.
JOB REQUIREMENTS
Equipment: Incumbent performs sedentary work which may require lifting up to fifteen (15) pounds occasionally.
Physical Activity: Incumbent performs the following physical activities: climbing, stooping, reaching, walking, talking, hearing, and repetitive motion.
Visual Activity: Incumbent performs work where the seeing job is close to the eyes.
Job Location: Incumbent works inside and outside with protection from weather
Conditions; but not necessarily from temperature changes; however, employee is exposed to noise sufficient enough to causes the employee to shout in order to be heard.
Critical Skills/Expertise:
* Ability to accurately project work requirements and control expenditures within budgeting guidelines;
* Ability to analyze decisions within the context of agency goals and objectives and revise if necessary;
* Ability to apply effective supervisory skills to direct, motivate and manage subordinate personnel;
* Ability to apply management principles to work situations, plan and implement department goals and objectives;
* Ability to apply program policies and procedures to assist staff / employees in the performance of their responsibilities;
* Ability to be objective and handle stressful situations;
* Ability to communicate effectively, both orally and in writing;
* Ability to concentrate under stress;
* Ability to define and solve problems, collect data, establish facts, draw valid conclusions using judgment, and analytical skills;
* Ability to develop and maintain effective working relationships with other supervisors, employees, and the general public;
* Ability to follow written and oral instructions.
* Ability to maintain confidentiality;
* Ability to manage time effectively;
* Ability to operate a variety of communication and office equipment;
* Knowledge of Agency's Policy and Procedures Manual;
* Knowledge of authorized personnel;
* Knowledge of community resources / programs;
* Knowledge of computers and related equipment / technologies;
* Knowledge of crisis management and intervention skills;
* Knowledge of emergency management policies and procedures;
* Knowledge of geographical area;
* Knowledge of LEADS / NCIC manuals;
* Knowledge of officer safety techniques;
* Knowledge of operation of recorder;
* Knowledge of other county entities;
* Knowledge of radio communications codes and signals and Unit identifications;
* Knowledge of security and safety procedures;
* Knowledge of staff members to contact;
* Knowledge of TDD system and Relay Service;
II. RESPONSIBILITY
Incumbent assigns tasks, monitors the progress of work, observes and reviews radio request/ messages, recommends actions and evaluates results. Supervisor provides general guidance allowing the individual the ability to plan the procedures and methods to attain objectives and gives technical or detailed assistance when needed. Individual makes choices or decisions without supervisory input on most daily activities, such as daily staffing, scheduling tasks, establishing priorities, approving leave time, and modifying procedures relative to Communications. Supervisor provides instructions regarding new legislation, policy changes and statutes.
III. PERSONAL WORK RELATIONSHIPS
Incumbent has contact with co-workers, employees in the department, other supervisors, public and private sector employees, court and law enforcement personnel, and the general public. The purpose of these contacts is to monitor the status of calls dispatched, coordinate the support of other law and / or emergency services, and obtain information and direct personnel.