Location: Austin,TX, USA
Job Overview
World of Warships is seeking a dynamic Community and Social Media Manager to drive engagement and foster a vibrant online community for our Warship player base. This position will be a hybrid role, reporting into the office 2-3x per week, and working remotely the remaining days. We will not be providing relocation for this position.
Reports to
Lead Community Manager
What will you do?
* Work closely with cross-functional teams to align communications and support game updates, events, and campaigns.
* Read and stay up to date on the current version, and the next two versions to have a full understanding of the content that is being published in World of Warships.
* Stay up-to-date on industry trends, emerging platforms, and innovations in both social media and community management.
* Support and participate in live events, representing the brand and engaging with players in person and online.
* Produce engaging multimedia content (e.g., memes, videos) to enhance community engagement.
* Perform other tasks as required.
What are we looking for?
Community Management:
* Act as one of the primary faces and voices of World of Warships across our community channels.
* Foster positive relationships with players by engaging in discussions and responding to feedback constructively.
* Support publishing and development departments including community contributors, volunteers, fan groups, marketing and business development.
* Contribute to initiatives aimed at player retention and satisfaction, including supporting tournaments, live events and social media efforts.
Social Media Management:
* Own and operate official social media channels (e.g., Facebook, X, Instagram, TikTok and new platforms as needed).
* Support our game versions with a full support plan with social media copy, two months in advance.
* Request art, video and other content utilizing internal processes and JIRA two months in advance.
* Ensure accuracy and proof reading of all posted content, including making sure all content matches the actual content of the game.
* Execute social media strategies assigned by the Lead Community Manager that align with global goals, collaborating with relevant stakeholders.
* Create compelling social media campaigns that resonate with the community, emphasizing gameplay, trending meme content and historical context.
* Use data analytics to measure performance, suggest optimizations to strategies, and generate regular reports on social media effectiveness.
* Execute best practices and standards for social media usage, coordinating with global teams to ensure consistency.
* Explore collaboration opportunities to increase engagement.
* Work with our in house content designer and community team to execute our social media strategies and to jump on current trends with opportunistic + audience relevant content.
What additional skills will help you stand out?
* Experience producing and hosting livestreams, with knowledge of livestreaming technology and tools.
* Experience utilizing Hootsuite or similar Social Media tooling.
* Experience supporting a live service game with social media.
* Background in organizing tournaments or in-person events.
* Basic data analysis skills to monitor community sentiment and engagement trends.
* Knowledge of additional languages is a plus but not required.
Work mode
Hybrid (2-3 days of work from the office)
Benefits
Benefits and perks are tailored to the local market and culture. Our benefits in Austin include:
* Video game areas, Table tennis set up and more...
* Health Insurance (including family coverage), 401k plan
* Mental well-being program (iFeel)
* Wellbeing perks (Dedicated Well-being room)
* Career development and education opportunities within the company
* Employee discounts
* Personal Gaming Account
* Coffee, fruits, snacks in the office
* Company events
* Seniority Awards
* Referral program - you can recommend the best talents to the Company and receive a reward
Please submit your CV in English to ensure smooth processing and review.
About Wargaming
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.
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