Job DetailsJob LocationOC - Ocala, FLDescriptionOn Top of the World Communities is different from all the rest! We offer decades of family-owned expertise providing unmatched experience and dedication to building quality, energy-efficient homes in a well-designed, amenity-rich community.Benefits of being part of our World:
- Paid Time Off & Holidays after 90 days
- Vacation Time
- Fitness Membership Discount
- Eligible for Medical benefits after 90 days
- Company-paid life insurance policy
- Employee Referral Program
- Employee Assistance Program
- Matching 401k
The Community Association Manager is responsible for overseeing the daily operations of several residential communities. This role focuses on ensuring smooth operations, maintaining property values, and fostering a strong sense of community. The Community Association Manager serves as a key point of contact between residents, board members, and vendors, handling responsibilities such as managing budgets, enforcing rules and policies, coordinating property maintenance, and executing strategic initiatives set forth by the President and board of directors. Success in this role requires strong leadership, excellent communication skills, and a proactive approach to problem-solving and community engagement.Essential Duties and ResponsibilitiesThe following statements describe the principal functions of this position and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may be expected to perform other duties as assigned, including working in other areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Key Responsibilities:
- Community Management:
- Act as the main liaison for the homeowners, residents, vendors, and board members.
- Ensure compliance with community rules and regulations, enforcing policies fairly and consistently.
- Backstop the Resident Service Representative should they be unable to resolve resident concerns, complaints, and disputes.
- Foster a positive, inclusive community atmosphere by promoting events and activities.
- Organize monthly focus group meetings with a resident representative committee of community-positive residents
- Represents Parkway Maintenance & Management of Marion, LLC ( Parkway ) in intercommunity affairs and serves as Senior Association Manager
- Support Resident Service Department managers and staff in their role of first contact and service request resolution and resident correspondence within the guidelines of the Association Agreement.
- Oversees and administers implementation of community rules and policies as established in the community documents.
- Resolve complaints and/or disputes from homeowners
- Administrative Duties:
- Represent Parkway, as the Community Manager, at board meetings.
- Provide detailed reports to the Board and Management on the status of operations, finances, and upcoming initiatives on a monthly basis.
- Assist the board in establishing policies and implementing the association's strategic objectives.
- Plans, develops and implements departmental policies and goals.
- Manage all documentation, including meeting minutes, contracts, and insurance policies.
- Establish and maintain a monthly Association regulatory calendar for each calendar or fiscal year, for each association.
- Coordinate all meeting notices and scheduling of Association meetings.
- Coordinate elections and annual meeting notices and mailings in compliance with governing documents and state regulations.
- Coordinate Community Maintenance schedule in concert with the Community Services Group (grounds and recreation);
- Coordinate Reroof and Painting schedules; manage vendor bidding; coordinate resident roof assessment notices; and assessment collections.
- Financial Management:
- Manage the annual departmental budget in collaboration with the Finance department.
- Monitor association finances, collect dues, manage accounts payable and receivable, and ensure timely payment of bills.
- Oversee financial audits and assist with long-term financial planning, including reserve studies and capital improvements for each homeowner's association neighborhood under Parkway.
- Regulatory Compliance:
- Ensure the community adheres to local, state, and federal laws, including fair housing regulations.
- Stay informed of changes in legislation that could impact the association and provide guidance to the board as necessary.
- Maintenance Oversight:
- Conduct regular property inspections and coordinate routine and emergency maintenance. Manage delegation reporting and necessary follow-up
- Develop proactive maintenance plans to ensure long-term property value preservation.
- Oversees landscaping conditions, gate operations, amenities, and common areas.
- Oversees community vendors engaged by the Management Company
- Communication and Outreach:
- Facilitate clear communication between the board and the Management Company.
- Publish monthly news articles in the World News to update and provide notices to residents in a timely manner.
- Promote community involvement through hostingsocial events, meetings, and activities. Must be available to attend all events.
- Develop and implement programs and initiates to enhance the community's resident's quality of life
- Departmental Management:
- Directly supervises designated employees, to include: interviewing, hiring, and training staff, planning, assigning, and directing work, appraising performance, rewarding, counseling, and disciplining employees, addressing complaints and resolving problems
- Carries out supervisory responsibilities in accordance with company policies and applicable laws
- Performs all duties in adherence to Company standards
- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
- Maintains a positive and professional demeanor toward all residents, visitors, and co-workers
- Performs other duties as assigned
QualificationsEducation and Experience:
- Bachelor's degree in business administration, real estate, property management, or a related field (preferred).
- At least 2-3 years of experience in community or property management.
- CAM (Community Association Manager) license or similar certification preferred
Skills and Knowledge:
- Strong leadership and interpersonal communication abilities.
- Proficiency in budget management, financial reporting, and general accounting principles.
- Ability to manage multiple projects simultaneously and prioritize effectively.
- Strong problem-solving skills and a detail-oriented approach.
- Familiarity with property management software and Microsoft Office Suite.
Personal Attributes:
- Excellent organizational skills.
- Strong customer service focus.
- Ability to work collaboratively with diverse groups.
- Conflict resolution and negotiation skills.
- Ability to adapt to changing priorities and handle multiple tasks effectively.
- Strong public speaking skills.
- Commitment to diversity, equity and inclusion.
Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.* Drug free workplace *