Job DescriptionThe Branch Director assists with the day-to-day leadership, management, client relations and retention as well as assisting with the management of short- and long-range goals of the branch. Branch Directors oversee a variety and sizes of branches with different structures, and, thus, the specific duties and responsibilities will vary.Job Duties and Responsibilities
- Provide leadership and oversight in general operations of the branch.
- Direct leadership over the middle management team.
- Monitor performance of branch management plan and initiatives for the branch.
- Establish positive relationships with clients and service providers at the branch level.
- Assist with management of strategic planning and business development at the branch level.
- Other duties as assigned.
Knowledge and Skills
- Provides stretch assignments to develop and improve talent and holds other accountable to meet commitments.
- Listens well and communicates effectively; and assesses talent to build strong teams.
- Creates an open environment and builds connections by being available and approachable.
- Sees the big picture, thinks strategically, defines clear objectives, and explains the why behind decisions.
- Self-confident to take initiative and can quickly adapt to changing circumstances.
Requirements
- 5+ years of HOA, CONDO, and hospitality experience combined.
- HOA or CONDO Management experience is required.
- 3+ years of building and managing a team of 10+ direct reports.
- Operational leader with a strong financial acumen.
- Team player who is service minded.
- Excellent communication skills, follow-up and follow through skills versed in conflict resolution techniques.
- CMCA, AMS, or PCAM designations are highly preferred.
- Ability to act as a swivel in a fast paced environment with multiple interruptions.
#LI-PK1Company DescriptionWith more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.