Community Care Worker I
: Job Details :

Community Care worker I* Performs entry level case management work forCommunity Care Services Eligibility (CCSE).* Determines eligibility for CCSE programservices.* Authorizes and monitors CCSE program services.* Interviews elderly and/or individuals withdisabilities.* Documents information manually and into multipleautomated systems.* Verifies case information utilizing multipleautomated systems.* Explains program benefits and requirements.* Refers individuals to other programs and/oragencies.* Completes special assignments and/or reports.* Maintains confidentiality of all incoming andoutgoing information.* Understands and adheres to all HHSC and CCSEpolicies and procedures.* Provides outstanding customer service in person,over the telephone, and via e-mail.* Maintains a positive and productive attitudewhile working in a fast-paced environment.Essential Job Functions:Attends work on a regular andpredictable schedule in accordancewith agency leave policy.* Performs other duties as assigned.* Interviews applicants, consumers, and resource persons and conducts home/site visits to assess the need for services.* Works effectively with consumers, their families, provider agencies, and other state agency staff to compile information and ensure services are authorized appropriately and accurately.* Conducts reviews to determine and re-determine eligibility.* Obtains, verifies, and calculates income and resources to determine financial eligibility.* Documents information manually and into multiple automated systems.* Develops, coordinates, and explains client services and plans, and authorizes services to help meet an individual's needs.* Serves as a consumer advocate and agency representative in locating available resources and making referrals to community resources, when appropriate.* Prepares basic-level special assignments, narratives, and statistical reports.* Monitors services provided by contract agencies to measure the effect of services delivered and to detect any problems.Knowledge Skills Abilities:* Knowledge and skills/ability in operating a computer and general office equipment.* Knowledge and skills/ability with the aged and/or disabled preferred.* Knowledge and skills/ability interviewing, communicating, problem solve effectively and documenting reported information preferred.Registration or Licensure Requirements:: A current valid driver license.Initial Selection Criteria:* Prefer education high school graduate or its equivalent.* Experience with Microsoft products such as Word, Outlook, and Excel.* Experience in operating a computer and general office equipment.* Experience with the aged and/or disabled preferred.* Experience interviewing, documenting,and reporting information preferred.Additional Information:* This position will be located at: 1067 Bandera Rd., San Antonio, Tx. 78228* Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.* Must be able to attend training which may require overnight stay.* At the point of selection for an interview, the most recent performance evaluation may be requested.* Must be able to conduct home visits in an assigned territory.* In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-###-####. If you are contacted for an interview and need accommodations to participate in the interview process, please notify the person scheduling the interview.MOS Code:* Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 68X, HM, 0149, 4C0X1. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.I-9 Form - Click here to download the I-9 form.In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-###-####. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS