Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue's proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The Community Compliance Specialist is responsible for timely and accurately reviewing inbound inquiries regarding HOA governing documents. The ideal candidate would possess the ability to recognize, understand and compile details regarding leasing restrictions and application requirements prior to the purchase of any home as well as analytical thinking to help advance HOA applications and any use restrictions imposed by the individual HOA's. The Compliance and HOA team will serve as the bridge between the HOA and our residents. This position will be under the direct supervision of the Community Compliance Manager.
Duties and Responsibilities
- Answer inbound phone/email inquiries from Second Avenue team members regarding the review and approval of HOA governing documents.
- Review HOA governing documents for leasing or other use restrictions that would hinder the leasing of a home.
- Manage and resolve HOA violations in a timely manner.
- Manage and assist in application processing for any HOA applications imposed upon the residents.
- Provide a high level of service for residents, with dedication to service with a positive sense of urgency.
- Research required information using multiple systems and resources.
- Analytical and critical thinking for incoming inquires to help develop and streamline resolutions and responses to our residents & Second Avenue team members in a timely manner.
- Provide assistance to residents with use restrictions imposed by the individual HOA.
- Manage and maintain HOA database within Second Avenue systems.
Qualifications and Experience
- High School diploma or equivalent.
- Three years' experience in a fast-paced property management environment.
- Familiar with HOA governing documents such as CC&R's, Bylaws, Rules & Regulations, etc.
- Excellent verbal and written communication skills.
- Ability to use a computer proficiently, including Microsoft Outlook, Word and Excel.
- Ability to prioritize and multi-task in a fast- paced environment.
- Work well with others with a positive friendly attitude.
Job Competencies
- Reliably accessible via phone and/or email, except during approved time off.
- Proficient in MS Word, Excel, Adobe and Outlook, and the ability to learn other programs/software.
- Must be available to work evenings, weekends and non-traditional holidays, as needed.
- Extreme attention to detail and ability to communicate complex findings in clear and concise manner.
- Ability to determine trends and communicate same to senior management.
- Ability to compare, copy, compute, compile, analyze, coordinate, negotiate, communicate, and instruct.
- Ability to tolerate stressful situations and manage same effectively to resolution.
- Ability to work under minimal supervision.
Other and Physical Requirements
- Standing, walking, and/or sitting for extended periods of time.
- Frequent climbing, standing, use of fingers, handling, feeling, talking, and hearing.
- Moderate stooping and lifting.
- Ability to lift and/or move up to 25 pounds.
- Current driver's license and automobile insurance.
Ideal Candidate Characteristics and Background
- Minimum 2 years experience in leasing.
- Minimum high school graduate/equivalency required.
- Ability to accomplish outlined tasks within defined time frames.
- Proven ability to interact effectively with a wide range of highly experienced peers and principals.
- Experience and knowledge with respect to accounting and property management software platforms. Propertyware and related platforms a desirable plus.
- Successful track record with respect to prioritizing multiple initiatives – including rapid execution and sense of urgency regarding completion of key tasks within set time frames.
- Strong work ethic, value system, high level of adaptability and team orientation.
Job Type and Benefits
- Full-time, Salaried Non-Exempt
- Medical, Vision and Dental Insurance
- Employer Paid Short Term Disability Insurance
- 401k
- Paid Holidays and Vacation
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
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